Administrative Support Associate

Administrative Support Associate

If you have what it takes to stand up and be noticed, you’re the type of person we want to talk to at the EMDR International Association (EMDRIA). We offer an opportunity where everyone contributes and provide some of the best benefits. See for yourself! Visit us at www.emdria.org.

As a membership organization of mental health professionals, we are dedicated to the highest standards of excellence and integrity. Our primary purpose is to establish and uphold standards of practice, training, certification, and research, provide information, education, and advocacy, and assist practitioners in fulfilling their responsibilities to the public.

As the Administrative Support Associate, you will provide administrative, accounting, and membership support and extends to staff, members, and the general public.

To thrive, you should have:

• 1-2 years of administrative experience, preferably with membership associations, with comparable responsibilities and/or training, or equivalent combination of education and experience; awareness of EMDR therapy strongly desired. 
• Knowledge of email software, word processing software, and spreadsheet software. Knowledge of association software such as AMS, LMS, and Zendesk is strongly preferred.

Travel Requirements: Travel is required to attend 2 to 3 Staff Planning Meetings annually. Travel may be required to attend and staff the EMDRIA Conference or Summit. It’s held annually and may require 4 to 7 days of travel time.

Your responsibilities as the Administrative Support Associate will include:

• Serves as a primary phone and support agent
• Assists members, prospective members, and the public with joining EMDRIA, renewing membership, accessing membership benefits, conference registration, using the EMDRIA website, using the Find an EMDR Therapist directory, etc.
• Process EMDR Canada memberships
• Maintains EMDR Canada roster; creates new member records when needed
• Creates orders and invoices for new memberships and renewals
• Sends notification emails to EMDR Canada members regarding their membership
• General accounting duties include, but are not limited to:
• Creates, adjusts, and deletes invoices as needed. Follows up on open invoices to ensure they are paid in full or cleared out by the end of the month.
• Processing check payments/deposits
• Maintaining payment batches (creating and closing) in Association Management Software
• Issuing refunds
• Handling returned checks and credit card disputes
• Continuing Education Event duties (conference, summit) as assigned
• Supports, along with other staff, association-wide projects and functions as assigned

Benefits:

We offer exceptional benefits to our employees and a fantastic salary annually. We offer one of the best available benefit programs for small businesses: a healthcare plan with vision and dental coverage, a 401(k) with company match, holidays, and life insurance.

We are an equal-opportunity employer that welcomes and encourages diversity in the workplace. We do not discriminate based on race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.