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Applications / Field Engineer (REMOTE)

Job Title

Applications / Field Engineer (REMOTE)

Job ID

14224

Location

ATLANTA Georgia 30303-1766

Applications / Field Engineer – Remote

Our client is a leading global manufacturer of Advanced Fiber Optic Sensing Systems used in Power, Critical Infrastructure, Fire, Oil & Gas, and Refinery/Hazardous Industrial manufacturing

Our client is seeking a well-qualified and experienced Applications / Field Engineer to support their operations in North and South America.

As a member Applications and Field Engineering team, you will provide hands-on technical services for a myriad of customer market segments including Industrial Fire Detection, Power/Utilities, Pipeline, Oil & Gas, LNG, Transportation, Hydroelectric, Data Centers & others.

You will be expected to prepare detailed project documentation & drawings. You will be supported by a strong headquarters team, but also empowered to run end-to-end projects in a variety of exciting industries.

To be successful, you should have:

  • BS / MS Degree in electrical, mechanical, optical-engineering, or physics.
  • Minimum four (4) years field experience.
  • Ideally, more than 2 years of international experience.
  • Engaged, creative, and self-reliant, with a solution-oriented approach.
  • Experience working in a team-oriented, collaborative environment
  • Excellent communicator, with strong written and spoken English skills
  • (Spanish and Portuguese language skills are an advantage).
  • Able to travel extensively (60-75%).
  • Solid MS Office experience (Word, Excel, PowerPoint, etc.)
  • Experience with electronic and optical test and measurement instruments
  • Knowledge of distributed fiber optic sensing technologies is a plus
  • Solid background in network architecture and integration, including Windows Server, MS SQL, Modbus, other protocols

Your key responsibilities as the Applications/Field Engineer will include:

  • Provide engineering and technical support to sales team
  • Assist in RFI/RFP responses
  • Provide installation assistance and systems commissioning
  • Take a lead role as the first point of escalation for support inquiries
  • Monitor open customer issues and ensure closure in a timely manner
  • Arrange training between sales, support, and engineering on new products
  • Identify and provide training for customer technical support teams
  • Provide pre-sales and technical support for Partners
  • Prepare and deliver customer demonstrations and presentations
  • Provide direct technical support for project field trials
  • Coordinate customer requests for special technical requirements
  • Provide technical feedback to the product management team
  • Act as a bridge between Engineering and Sales departments
  • Manage service and demo product inventory, including warehousing, testing, and shipping/receiving

Benefits

Our client offers a competitive salary of $100K – $120K annually, dependent upon experience and a benefits package that includes Healthcare, 401k, HSA option, Insurance, and paid vacation.

 

Our client is an equal opportunity employer and all qualified applicants will receive equal consideration.