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Bilingual Medical Assistant, Back Office – Paradise Valley Office

Job Title

Bilingual Medical Assistant, Back Office – Paradise Valley Office

Job ID



Phoenix Arizona 85032

Arizona Kidney Disease and Hypertension Center (AKDHC) is one of the nation’s largest groups of physicians specializing in the care of patients with renal disease. Since 1976, we have enjoyed the trust of patients and the respect of the community throughout the Phoenix Metropolitan area and across Arizona. We are a professional medical association consisting of physicians and other vital support staff. We are currently seeking a Bilingual Medical Assistant, Back Office to join our team. To learn more about us, please visit our website:

Bilingual Medical Assistant, Back Office – AKDHC Paradise Valley Office



  • Perform patient care activities, such as back-office check-in, check-out, prescription refills, anemia, and iron management, administer injections, schedule procedures and provide patient education.
  • Schedule and process 24-hour blood pressure monitoring.
  • Interview patients, measure vital signs, such as pulse rate, temperature, blood pressure, weight, and height; and update medication list; record information in patients’ charts/EMR to include urine tests per Clinitek.
  • Notify the physician of changes in the patient’s clinical status and/or abnormal test results.
  • Collect urine samples and process specimens for courier transport.
  • Monitor and optimize allotted time slots in all schedules utilizing the available programs/reports.
  • Complete clerical tasks including but not limited to distributing mail and reports, filing, scanning, scheduling, data input, answering phones, and general support to all office personnel.
  • Adhere to company policies and procedures and prioritize and complete day-to-day activities.
  • Maintain office equipment, office, and medical supplies through efficient inventory management.
  • Process Hospital Disposition Reports.
  • Process Recall Reports and mail recall and no-show letters to patients; follow up with patients and/or primary care physicians as needed.
  • Monitor the dictation process by maintaining accurate dictation logs, ensuring physician review and signature, mailing report, and scanning dictation into patient files.
  • Process medical record requests for patients, referring physician offices and attorneys by adhering to HIPAA regulations to ensure HPI.
  • Assist in the annual purging process of patient charts.
  • May be required to report to alternate AKDHC worksites, as directed.


  • Bilingual in Spanish/English required
  • High School diploma or General Education Degree (GED)
  • A diploma or a certificate for the completion of a course of study as a Medical Assistant from an institution that prepares Medical Assistants for the work
  • 2+ years front office healthcare and data entry experience
  • Billing software experience and insurance knowledge preferred
  • Excellent communication and customer service skills required
  • Must support a pleasant, positive, and cooperative teamwork environment.
  • Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence.
  • Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization
  • Ability to add and subtract two-digit numbers and to multiply and divide with 10s and 100s. Ability to perform these operations using units of American money and weight measurement, volume, and distance
  • Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations
  • Basic computer knowledge 
  • Ability to multi-task and lift and/or move 50 pounds essential. 


We value our employees’ time and efforts. Our commitment to your success is enhanced by our competitive compensation and extensive benefits package including paid time off, medical, dental and vision benefits, and future growth opportunities within the company. Plus, we work to maintain the best possible environment for our employees, where people can learn and grow with the company. We strive to provide a collaborative, creative environment where each person feels encouraged to contribute to our processes, decisions, planning, and culture.

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.