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Collector – Banking

Job Title

Collector – Banking

Job ID

27667206

Location

New Orleans LA US 70122

Collector – Banking

At Liberty Bank, we’re passionate about helping more people achieve more freedom.  There’s real freedom here – the freedom you have as an individual to attain your goals, as a business to achieve your idea of success or even as a community that is gathering strength to reach its full potential.  By investing in the development of personal goals, business objectives and communities, we’re making a difference by using our resources to get things done.

We work hard. Play hard. Invest where our heart lives. And pursue freedom for all.

At Liberty Bank and Trust, you’ll find that there’s freedom here – for our customers and for you.

If you are passionate about impacting the lives of others and understand that your success has a positive effect on the company’s bottom line, and the communities we serve then please apply today to join our winning team!

The Collector resolves delinquent status of assigned past due loans in accordance with established bank policies and procedures and Federal and State Regulations. 

Responsibilities:

  • Monitors and controls past due accounts through the online collection system by retrieving information from the system and recording collection efforts. 
  • Maintains positive customer relations while reducing delinquent account levels.
  • Communicates with customers to resolve the delinquent status of accounts, discusses possible financial arrangements to arrive at a suitable solution. 
  • Documents the online collection system with all collection efforts including conversations, financial arrangements, notifications, and analysis of loan documents and credit information.
  • Researches account records for discrepancies and posting errors. 
  • Analyze and recommend delinquent accounts for repossession, foreclosure, and suit after all collection efforts have been exhausted. 
  • Sustains positive customer relationships while discussing sensitive personal financial information. 
  • Produces tracking reports of collection portfolio for management review. 
  • Collects late fees, non-sufficient funds fees, and other fees associated with past due accounts. 

Education / Experience:

  • Associate degree or equivalent from two-year college or technical school in a Business or related curriculum; or five years of collections related experience and/or training; or equivalent combination of education and experience.
  • Experience in a finance related industry.
  • Working knowledge of commercial, consumer, and mortgage loan documentation is preferred.
  • Demonstrated written and verbal communication skills.
  • Working knowledge of Microsoft Office software, including Word, Excel, PowerPoint, and Outlook. Understanding of basic automation software.

As you might expect, we value every member of our team. That’s why we offer competitive pay and an extensive benefits package including paid time off, medical, dental and vision benefits and future growth opportunities within the company. We also do our best to make sure Liberty Bank and Trust is an incredible place not just to work but to build a career. We want you to learn, grow and share in the success you help create.

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.