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Customer Service/Inside Sales

Job Title

Customer Service/Inside Sales

Job ID

14718

Location

Houston Texas 77041

Located in Northwest Houston, we are a privately owned manufacturer in the oil and gas industry proudly providing high quality products and excellent customer service to our clients for over 45 years. We are a stable company that did not lay off or close during the pandemic. We are currently seeking a conscientious, multi-tasking individual to join our Inside Sales Team. If you are seeking a chance to go home feeling that you have “made a difference”, we want to hear from you.

 

Customer Service / Inside Sales Rep.

 

As a member of our Inside Sales Team, you will be responsible for managing existing customer accounts, conducting follow-up sales calls, receiving and responding to incoming sales requests via telephone, email, internet and fax and handling customer service issues. This is an in office only position and we are located in the Jersey Village area of Houston.

 

Additional responsibilities include:

  • Serve as primary point of contact with customers both domestic and international
  • Prepare quotes including product pricing and freight
  • Process sales orders working directly with production
  • Prepare reports of business transactions
  • Update customer and sales information in the company database
  • Investigate and resolve customer service issues

 

Our ideal candidate will be a detail-oriented, positive and conscientious individual with a passion for helping customers. Solid communication skills (both written and verbal) as well as good organization are essential for success. We are seeking candidates who are eager to utilize their sales experience and plant their feet in a stable and rewarding career. 

 

Required skills and experience:

  • 1-2 years previous inside sales experience
  • Working knowledge of MS Word and Excel
  • Solid data entry and keyboard skills
  • Industrial or manufacturing sales experience a plus
  • Excellent telephone personality
  • Attention to detail and data input accuracy a must

 

Preferred:

  • Previous pipe, valve and fittings industry experience
  • Navision software

 

Benefits:
We offer an exceptional benefits package including a competitive salary as well as:

  • 401K Retirement Plan
  • Term Life Insurance
  • Credit Union access
  • Medical, dental and vision insurance
  • Dependent Care Spending
  • Employee Assistance Program through Optum Care24
  • Voluntary Disability and Voluntary Life (GUL)

We are an equal opportunity employer and welcome and encourage diversity in the workplace. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.