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Technical Customer Support (Remote U.S.)

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Technical Customer Support (Remote U.S.)

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Technical Customer Support Representative – Remote U.S.

Our client is an innovative software and services company that is well-established in the Telecommunications Management and Expense Management marketplace. Their products have been used around the world for over 30 years.

As the Technical Customer Support Representative, you will perform a variety of general support activities in the customer support function, in compliance with company procedures. This is a remote position, in the United States, and you must have the availability to travel on occasion to the Maryland office.

To be successful, you should have:

  • Technical college degree (or equivalent experience).
  • Minimum 5 years experience in technical troubleshooting and/or customer service (if not degreed).
  • Excellent written and verbal communications skills.
  • Ability to deal with all levels of staff professionally.
  • Must be able to travel 15% the time.
  • Oracle database and/or Pentaho experience preferable​​​​

Your responsibilities will include:

  • Responsible for providing troubleshooting / technical support to customers.
  • Reports design, reliability, and maintenance problems to engineering as necessary.
  • Involved in customer installation and training programs as needed.
  • Responsible to provide the customer with timely updates and status of reported problems.
  • Must maintain internal databases – primarily the Incident Report, Asset and Contact databases.
  • Must carry a pager/phone for 24×7 coverage (rotating basis).
  • Other duties as assigned.

Our client provides competitive compensation, in the range of $60-80K for this role, and their benefits plan includes:

  • Medical, Dental, and Vision Coverage
  • Great PTO Plan
  • Paid Holidays
  • Life Insurance
  • Retirement Plan
  • HCFSA / Health Savings Account
  • Employee Assistance Plan (EAP) support 24/7

Our client’s people are their strategic weapon so, they have created a great place to work by focusing on how they challenge, train and grow their employees ~ from personal growth to improving their professional skills, as well as opportunities for advancement.

Our client is an equal opportunity employer and welcome and encourage diversity in the workplace. They do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical​​​ condition, pregnancy, genetic information, gender, sexual orientation, gender identity or ​expression, veteran status, or any other status protected under federal, state, or local law.