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Customer Support Representative

Job Title

Customer Support Representative

Job ID

27673758

Location

LONG ISLAND CITY NY US 11101-5029

Customer Support Representative

Our client values their employees’ time and efforts. Their commitment to your success is enhanced by their competitive compensation, ranging from $40K-$55K (commensurate with experience), and an extensive benefits package to include:

  • Medical, Dental, and Vision Insurance

  • Strong PTO Program

  • Personal/Sick Day Policy

  • Profit Sharing Program

Since 1984, their seasoned experts have been serving the needs of restaurant distributors, chefs, hotels, restaurants, c-stores, hospitals, schools, and more in the greater New York and New Jersey area. They represent the leading manufacturers of restaurant supplies and commercial kitchen equipment for the food service industry.

They are hiring a Customer Support Representative to manage customer requests, to include processing of orders, modifications, sales support, and customer concerns across several communication channels.

What We’re Looking For:
This is a unique opportunity for a self-motivated person who is seeking a challenging and varied role—and wants to grow personally. A successful candidate will be:

  • A resourceful problem solver

  • Relationship builder

  • Results focused & detail oriented

  • Calm under pressure

  • Familiarity in CRM Platforms (Specifically HubSpot or Salesforce)

  • Experience with a ticket system for customer support issues

  • Expertise in Microsoft Office &/or Google G Suite (Specifically Excel or Sheets)

  • Comfort with cloud-based software

  • Comfort with phone conversations

  • A passion for the food industry

  • Excited to be a part of a growing company

Your responsibilities as the Customer Support Representative will include:

  • Maintaining a positive, empathetic, and professional attitude toward customers at all times.

  • Communicating with customers through various channels.

  • Acknowledging and resolving customer complaints.

  • Knowing our products inside and out so that you can answer questions.

  • Keeping records of customer interactions, transactions, comments, and complaints.

  • Providing feedback on the efficiency of the customer service process.

As an ideal candidate, you should have:

  • Bachelor’s degree from four-year college or university preferred, although not required
  • Ability to stay calm when customers are stressed or upset.
  • A minimum of 3 years customer service experience in a business/corporate environment

Our client is committed to equal employment opportunity and non-discrimination for all employees and qualified applicants without regard to a person’s race, color, gender, age, religion, national origin, ancestry, disability, veteran status, genetic information, sexual orientation, or any characteristic protected under applicable law.