Digital Banking Operations Manager

Digital Banking Operations Manager

Open to candidates in USA – must relocate to one of our branch locations: New Orleans or Baton Rouge (LA), Forest Park (IL), Kansas City (KS and MO), Louisville (KY), Detroit (MI), Memphis (TN), Montgomery or Tuskegee (AL),  Jackson (MS)

At Liberty Bank, we work hard, play hard, invest where our heart lives, and pursue freedom for all. We’re passionate about helping more people achieve more freedom. There’s real freedom here – the freedom you have as an individual to attain your goals, as a business to achieve your idea of success, or even as a community that is gathering strength to reach its full potential. By investing in developing personal goals, business objectives, and communities, we’re making a difference by using our resources to get things done.

If you are passionate about impacting the lives of others and understand that your success has a positive effect on the company’s bottom line and the communities we serve, then please apply today to join our winning team!

As the Digital Banking Operations Manager, you must be a highly motivated individual to oversee the operations and customer interaction of the bank’s digital banking products. You must also have a deep understanding of digital banking platforms, strong problem­ solving analytical skills, and excellent communication and interpersonal skills.

You will be expected to ensure the smooth and efficient delivery of digital banking products while also working to enhance the customer experience and customer adoption of the various products. Being a detail-oriented and collaborative individual committed to delivering exceptional customer service is essential for your success.

At Liberty Bank and Trust, you’ll find that there’s freedom here – for our customers and you.

Qualifications:

·        Bachelor’s degree in Business Administration, Finance, Information Technology, or a related field. Instead of a bachelor’s degree, 3 years or more of relevant bank experience, including digital banking, product management, or related field.

·        Familiarity with project management methodologies and tools.

·        Solid financial and business acumen.

·        Excellent computer/equipment skills, including PC, Microsoft Office, Excel, Word and Outlook, calculator, and standard office equipment.

·        Solid problem-solving skills, adaptable, and can work well under pressure.

·        Continuous learning and staying up-to-date with emerging technologies and trends.

·        Strong leadership and cross-functional management of projects.

·        Excellent communication and interpersonal skills to interact with customers, internal staff, and external vendors.

·        Strong Analytical and problem-solving skills.

·        Customer-focused mindset to ensure the products meet customer needs and expectations.

·        Strategic thinking and business acumen to develop and execute effective digital banking strategies.

Responsibilities:

·        Manage to develop and implement the bank’s online and digital platforms and products. This includes Personal & Commercial Online Banking, Mobile banking, E-Corp Corporate Banking, Remote Deposit Capture, Corporate Account Reconciliation, Positive Pay, and other digital banking products.

·        Monitor the performance of digital banking products and work with IT, Deposit Operations, the E–Contact Call Center, and Deposit Operations to identify and troubleshoot any issues that may arise.

·        Collaborate with the marketing team to develop and implement strategies to promote digital banking products and increase customer adoption.

·        Analyze customer feedback and usage data to identify areas for improvement and enhance the overall customer experience.

·        Provide training and support to customers and internal staff on using digital banking products.

·        Stay up to date with emerging digital banking trends and technologies to ensure the continued competitiveness of the bank’s digital banking products.

·        Work closely with Systems and Controls on managing digital banking specs within the FISERV platform.

·        Work closely with other departments on digital product support and implementation. Such departments include the Branch Network, Sales Team, E-Contact Call Center, and Deposit Operations to ensure smooth customer experience from sales (branch network, Sales Team) to support and implementation of products (Digital Banking Operations Manager) to back-office operations (Deposit Operations).

Benefits:

As you might expect, we value every member of our team. That’s why we offer a competitive annual salary of $65k -$75k, depending on experience, and an extensive benefits package, including:

• Paid vacation and holidays, personal and sick days

• Medical, Dental, and Vision
• FSA
• Adoption Assistance
• Educational Reimbursement
• 401K and match
• EAP/Health and Welfare Assistance
• Training and Development
• Online Marketplace* discounts on a variety of goods and services
• Leadership Development
• ERG/ Ambassador Group
• Free and reduced-rate bank services

We do our best to ensure Liberty Bank and Trust is an incredible place to work and build a career. We want you to learn, grow and share in the success you help create.  Within the company, there is also a future opportunity for growth.

We’re ready to talk about what’s next, and if you are too, please apply today!  

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.