Director, Service and Support

There’s a reason Insperity was ranked in the top 3% on WorkplaceDynamics’ National Top Workplaces list and named one of the top 100 companies to work for in the U.S. 

Want to work for us and find out why?

As a trusted advisor to America’s best businesses for more than 35 years, Insperity provides an array of human resource and business solutions designed to help improve business performance. In addition, we provide the client company and their worksite employees with a wide array of value-added benefits and services.  Insperity offers a competitive compensation package and a world-class benefits package, including 19 days paid time off, 9 paid holidays, medical, dental and vision benefits, 401k and tuition reimbursement. At Insperity, we’re committed to providing a positive work environment, and to helping our employees succeed both personally and professionally.

Director, Service and Support

RESPONSIBILITIES

 This position directs the overall customer service strategy from beginning to end. Creates a positive environment for team to deliver top-notch Background Screening products and services and ensures the highest possible level of customer satisfaction and retention.

· Oversees the implementation of an effective compliance program that meets or exceeds the federal and state law requirements for background screening products and services and privacy protection requirements.

· Ensures that employees maintain a thorough and updated knowledge of all components of the Fair Credit Reporting Act (FCRA) and is able to respond to escalated issues.

· Ensures that appropriate performance improvement services are in place to provide high level customer service and timely turnaround times for products and services.

· Identifies or participates in identifying training and development needs for employees to meet goals and objectives.

· Participates in the vendor negotiations as relates to product and services. Analyzes support documentation on vendor performance and makes recommendations to management on vendor performance.

· Develops, maximizes and promotes a high-powered team.

· Assists in the accomplishment of Insperity Company goals.

· Helps other employees to accomplish Insperity Company goals.

· Performs other duties as may be assigned by department supervisor.

· Participates in the Disaster Recovery plan as required.

REQUIREMENTS

· Bachelor’s Degree is required.

· Five to seven years of experience in process management is required.

· Extensive knowledge of FCRA and state regulations.

· Supervisory and related experience in fast pace, multiple projects environment is required.

KNOWLEDGE / SKILLS

· Proficient use of Microsoft Office suite and demonstrated ability to learn other programs, applications as needed.

· Possess strong leadership skills and able to work as an effective leader and develop working relationships needed to accomplish organizational goals.

· Strong teamwork and interpersonal skills; ability to communicate at all management levels and thrive in a cross-functional environment.

· Correct English usage, grammar, spelling, punctuation and arithmetic. Prepares clear, concise, thorough, and grammatically correct written reports and other written documents.

· Strong organizational skills and attention to detail.

At Insperity, we celebrate the diversity of our employees and our leadership. Insperity is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.