View all jobs

Diversity & Inclusion Specialist

Job Title

Diversity & Inclusion Specialist

Job ID

14345

Location

Kingwood Texas 77339-2065

There’s a reason Insperity was ranked in the top 3% on WorkplaceDynamics’ National Top Workplaces list and named one of the top 100 companies to work for in the U.S. 

 

Want to work for us and find out why? 

 

As a trusted advisor to America’s best businesses for more than 35 years, Insperity provides an array of human resource and business solutions designed to help improve business performance. In addition, we provide the client company and their worksite employees with a wide array of value-added benefits and services. 

 

Insperity offers a competitive compensation package and a world-class benefits package, including 19 days paid time off, 9 paid holidays, medical, dental and vision benefits, 401k and tuition reimbursement. At Insperity, we’re committed to providing a positive work environment, and to helping our employees succeed both personally and professionally. 

  

Diversity, Equity & Inclusion Specialist

We are currently seeking a Diversity, Equity & Inclusion Specialist to join our team.

This position is responsible for delivering outstanding level of care when leading interactions with external and internal customers. Using knowledge of Insperity business rules and Diversity, Equity & Inclusion (DE&I) best practices, promotes consistency of service delivery and facilitates research and resolution for DE&I inquiries that have been escalated through the established escalation process. Also responsible for the delivery of customized Insperity DE&I service solutions that positively impact client businesses and results in retention and growth 

ESSENTIAL FUNCTIONS

Under limited supervision and much decision-making:

  • Provides guidance and orchestrates service, focusing on DE&I related inquiries, including consultations, surveys, training as well as all other DE&I related services.
  • Collaborates with internal departments to design customized DE&I Services reports and communicates directly with stakeholders. As required, generates reports on a regular basis.
  • Consults with leadership and team members regularly to resolve current issues, support department initiatives and complete special projects
  • Manages DE&I team inbox to include service request intake and proper documentation, communicates with internal and external clients. Enters, reviews and monitors customer relationship management system to ensure timely delivery of service activities.
  • Consults with pertinent Service Operations personnel and managers as needed.
  • Maintains advanced knowledge of all tools and resources. Responsible for interfacing with internal partners and/or vendors on changes and updates as needed.
  • Partners with other Service Operations personnel to schedule, coordinate and at times facilitate DE&I training programs and webinars. Assists with formal presentations, including controversial topics or complex ideas, in a clear, concise and logical sequence at a level appropriate to the audience.
  • Assists with project assignments and/or client data analysis.
  • Coordinates the creation and execution of the DE&I survey with internal teams and clients.
  • Maintains necessary tracking mechanisms and makes recommendations for improving performance standards and measurements.
  • Reviews and recommends improvements to tools and resources as needed
  • Communicates, endorses and models the Company vision.
  • Provides sound guidance in each interaction, and manages each service interaction in a positive, professional manager.
  • Shares accountability in the customer relationship.
  • Backs up other service functions within the team as assigned.
  • Builds, maintains and promotes effective, highly functional relationships with all internal customers.
  • Coordinates and assigns information and workflow between DE&I Services and other relevant departments such as Legal, HR COE, Field Services, and Recruiting.
  • Exhibits good stewardship of monetary expenses.

 

EDUCATION / EXPERIENCE REQUIREMENTS

  • Bachelor’s Degree or equivalent work experience is required.
  • Four to five years of related Human Resources experience is required.
  • Two or more years of DE&I experience is required.

KNOWLEDGE / SKILLS

  • Customer service experience in a team environment.
  • Interaction with multiple internal and external business units.
  • Effective written and verbal communications skills.
  • Effective problem solving/decision making skills.
  • Ability to determine and utilize appropriate methods of dealing with human behavior in a variety of business circumstances.
  • Basic presentation skills.
  • Project management skills and experience in managing multiple projects.
  • Proficient use of Microsoft Office programs, experience using customer relationship management software, and demonstrated ability to learn other application programs as needed.
  • Familiar with modern office methods, practices, procedures and equipment.

This job specification should not be construed to imply that these requirements are the exclusive standards of the position.  Incumbent will follow any other instructions, and perform any other related duties, as may be required by the supervisor.