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Electronic Services Support Operator (Remote)

Job Title

Electronic Services Support Operator (Remote)

Job ID




Electronic Services Support Operator – Remote
8am – 4:30 PM EST, but flexible depending on time zone

About Our Client:
Our client seeks to help small, community-owned credit unions in big ways. 

Within their network, not-for-profit credit unions collaborate when such collaboration helps them save money or improve business outcomes through network scale. Our client collaborates to invest in sustainability at a scale impossible for a single credit union alone – all while the credit unions remain fiercely independent banking co-ops.

At its apex, the credit union movement counted over 20,000 mostly small, local credit unions. Today, fewer than 6,000 remain. The tragic loss of many community-centric financial institutions, many of which were founded by the under resourced during the depression, erodes America’s ability to serve the communities that span our country. Especially now. We all see it. Our families face too much financial stress, not helped by some of the behaviors of the very large banks. As cooperatively owned financial service firms, credit unions are doing what they were created to do – help to bring financial security and dignity to us all.

Our client works daily to sustain small, community credit unions. That is their mission.

Our Client Provides for You:
Our client values their employees’ time and efforts. Their commitment to your success is enhanced by their competitive pay of $16-$20 per hour, depending on experience, and an extensive benefits package including 401K plan, paid time off, medical, dental and vision benefits.

Plus, they work to maintain the best possible environment for their employees, where people can learn and grow with the company. They strive to provide a collaborative environment where each person feels encouraged to contribute to our processes, decisions, planning and culture.

The Opportunity:

  • Great team, great work/life balance
  • Good for someone self-motivated, growing currently, a lot of growth opportunity
  • Growing company
  • Team works together, very collaborative
  • Working in the Not-for-Profit space
  • Building team trust and able to voice concerns 
  • Looking for folks that are looking for a career, you are helping to build a firm and your ideas will be heard
  • Not necessarily of looking for folks with extensive credit union or collections experience 
  • Work that means something
  • Good living in a civilized workplace (not a cutthroat organization)
  • Everyone is focused on building a firm they all want to work for doing work that has meaning
  • People are given more responsibility faster than they think they can if they earn it
  • A lot of opportunities for career advancement – but must be earned
  • This is the largest team within the organization – these folks work closely together.

To Be Successful, You:

  • Must be able to complete all work in one sitting
  • This role is time constrained
  • If you get things done quickly, then you should jump in help others
  • Experience in credit union
  • Used to working full-service position
  • This is a full day position – this is not part time role
  • Banking, financial back-office experience
  • This role requires a lot of thinking
  • Able to use technology
  • Not a lot of phone conversations with customers/members external
  • You do not panic when using technology, meaning you can successfully navigate computer programs and leverage help materials when you don’t know how to do something
  • Effective communication with the team

Our client is committed to equal employment opportunity and non-discrimination for all employees and qualified applicants without regard to a person’s race, color, gender, age, religion, national origin, ancestry, disability, veteran status, genetic information, sexual orientation, or any characteristic protected under applicable law.