Help Desk/Network Analyst II-III

Help Desk / Network Analyst – Hybrid

Hours: Monday – Friday 8:30 am – 5:00 pm

 

Our client has an immediate opening for an EXPERIENCED Help Desk / Network Analyst II-III to fill a highly active, hands-on position. We are seeking candidates in the Charlotte, North Carolina area.

 

For this Help Desk / Network Analyst role, you will be working approximately 90% from home and 10% on-site, providing our clients server and end-user help desk and network administration support services. More specifically, this position provides telephone and email-based technical support for client end-users with PC/MAC problems and provides server and network administration of client servers and networks. You will also respond to network monitoring alarms, remediating or escalating issues to Level 3 Engineers when necessary. Your on-site work may consist of deploying hardware, troubleshooting or performing other needed services for our clients. There is an opportunity for advancement to Network Engineer and Project Management positions.

 

To be successful, you should have:

• 3+ years IT help desk/network administration/support experience MANDATORY – Level II-III
• Experience working for an IT Managed Service Provider (MSP) is a major plus
• General Windows PC and server technical skills
• Exceptional problem-solving and customer service skills
• Excellent communication skills
• Ability to work as part of a team
• MUST have experience with Microsoft Office 365, antivirus and malware tools and applications, Windows Server, Exchange Server, and Terminal Server administration and support
• Experience working with ticketing systems / RMM
• PC and Macintosh support proficiency
• Certifications, such as CompTIA A+/N+/S+ and Microsoft desktop/server certifications a plus
• Router and firewall skills a plus
• Avaya phone system administration experience a plus

 

Why work for our client?

We are a growing company with a collaborative team environment and excellent career opportunities! We pay for ongoing training and certification!

 

Benefits:

We value our employees’ time and efforts. Our commitment to your success is enhanced by our extensive benefits package, including paid time off, medical, dental, and vision benefits, comprehensive ongoing training and certification assistance, and future growth opportunities within the company. Plus, we work to maintain the best possible environment for our employees, where people can learn and grow with the company. We strive to provide a collaborative, creative environment where each person feels encouraged to contribute to our processes, decisions, planning, and culture.

 

Who are we?

For over two decades, we have been a leading IT Managed Services Provider to mid-market companies throughout North America. We design, install, and support local and wide area data networks and VoIP communications systems, and provide 24x7monitoring, administration, help desk, data protection, virtualization, Infrastructure as a Service hosting, business continuity/disaster recovery and a robust suite of managed security services to our contract clients throughout North America. We have recently been awarded the 2022 Channel Futures MSP 501Winner ranked #35 out of 501 MSPs across the globe.

 

We hold various authorizations and certifications including Microsoft Silver Partner, VMware Enterprise Partner, Dell EMC Partner, SonicWALL SecureFirstPartner, HP, IBM, Avaya and others.

 

 

We are an equal opportunity employer that welcomes and encourages diversity in the workplace. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.