Home Dialysis Care Coordinator, Bilingual Spanish and English Preferred

Arizona Kidney Disease and Hypertension Center (AKDHC) is one of the nation’s largest groups of physicians specializing in the care of patients with renal disease. Since 1976, we have enjoyed the trust of patients and the respect of the community throughout the Phoenix Metropolitan area and across Arizona. We are a professional medical association consisting of physicians and other vital support staff. To learn more about us, please visit our website: www.akdhc.com

Home Dialysis Care Coordinator, Bilingual Spanish and English Preferred – AKDHC

The Home Dialysis Care Coordinator, Bilingual Spanish and English Preferred provides comprehensive care management and coordinator of care for CKD and ESRD patients referred for Home Dialysis education and modality selection. The level of care coordinator provided is situational and appropriate based on patient or process need.

Essential Duties and Responsibilities include the following. Other duties may be assigned.

• Lead the coordinator of home dialysis referral process, provide support, and work directly with referring the physician, the patient, dialysis centers, health care teams, and home dialysis centers as appropriate.
• Provide education to patients and staff on home dialysis and treatment options, and vascular & PD access, early planning, and scheduling of vascular/PD access procedures.
• Monitors all ESRD reports, CKD reports, and QA reports from administration and dialysis units.
• Reviews the patient’s current vascular/PD access status and collaborates with the office and dialysis unit’s clinical staff in developing a plan of action for permanent access.
• Coordinates timing of access placement based on Stage/GFR and patient need for dialysis.
• Ongoing monitoring of the patient’s permanent access; communicates with staff in making sure any US, Limited Studies, and/or Interventions needed are scheduled.
• Receives calls/faxes from patients, dialysis units, or physician offices needing to schedule patients for procedures, vessel mapping, ultrasounds, and permanent access placement.
• Notifies the Nephrology and Surgical schedulers of any appointments/procedures that need to be scheduled.
• Assists to schedule patients to outside vascular surgeons according to the patient’s access plan and insurance.
• Follows up with patients regarding the surgical plan and provides education to patients that are being referred outside of AKDHC for access placement.
• Performs direct follow-up with all outside surgeons on patient appointments and surgeries.
• Obtain medical records, demographics, insurance information, all relevant clinical data on all patients referred to the home dialysis programs for CKD and ESRD patients.
• Collaborate and Communicate potential issues regarding home dialysis referral to the patient physician, dialysis centers, and health care teams as appropriate.
• Utilizes the appropriate technology platform and documents accurately and timely with an understanding of the requirements, expectations, and workflow. Understand home therapy referral information and documentation is both obtained from and submitted into multiple technology platforms (DocTalk, Athena, Emails, Sfax, eCube, Hospital Portals, and others as directed).
• Utilize DocTalk and established workflows within DocTalk to identify and prioritize referral worklist.
• Document timely referral status updates, progress, and comments in the DocTalk Home Therapy Module. Maintains ongoing tracking and appropriate documentation on referrals to promote dialysis team awareness of patient referral status.
• Participates in the Home Therapy Team quality improvement process. Evaluates current processes, identifies the need for change, and implements change via process improvement projects to achieve optimal clinical, financial, operational, and satisfaction outcomes. Serves as a change agent by continually monitoring processes to identify opportunities for improvement. Implements change through a multi-disciplinary work group process.
• Participates in meetings and educational programs with internal and external team members as appropriate.
• Assists with various projects as assigned by direct supervisor.
• Other duties as assigned.
• Keeps supervisor informed on any patient, physician, and process issues, as well as overall opportunities for improvement.

Education/Experience:

• High School diploma or general education degree (GED); or 3 to 6 months related experience and/or training; or equivalent combination of education and experience.
• Previous dialysis or nephrology experience is highly preferred
• Bilingual capabilities in Spanish and English highly preferred
• Knowledge of Microsoft Office software, Spreadsheets, E-Mail, and Internet Software is helpful.
• Basic Cardiac Life Support certification is required. For RN positions, a valid unrestricted RN license is required.

Languages:

• Fluent capabilities in Spanish and English preferred

Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is occasionally exposed to fumes or airborne particles; toxic or caustic chemicals; extreme heat; risk of radiation and vibration. The noise level in the work environment is usually moderate.

Physical Demands: While performing the duties of this job, the employee is regularly required to stand, walk, sit, use hands to finger, handle, or feel, and talk or hear. The employee is occasionally required to reach with hands and arms, climb or balance, stoop, kneel, crouch or crawl, and taste or smell. The employee must regularly lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Benefits:

We value our employees’ time and efforts. Our commitment to your success is enhanced by our competitive compensation and extensive benefits package including paid time off, medical, dental and vision benefits, and future growth opportunities within the company. Plus, we work to maintain the best possible environment for our employees, where people can learn and grow with the company. We strive to provide a collaborative, creative environment where each person feels encouraged to contribute to our processes, decisions, planning, and culture.

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.