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 Human Resource Customer Success Specialist

Job Title

 Human Resource Customer Success Specialist

Job ID

27682970

Location

Atlanta GA US 30346

There’s a reason Insperity was ranked in the top 3% on WorkplaceDynamics’ National Top Workplaces list and named one of the top 100 companies to work for in the U.S.

Want to work for us and find out why?

As a trusted advisor to America’s best businesses for more than 35 years, Insperity provides an array of human resource and business solutions designed to help improve business performance. In addition, we provide the client company and their worksite employees with a wide array of value-added benefits and services.  Insperity offers a competitive compensation package and a world-class benefits package, including 19 days paid time off, 9 paid holidays, medical, dental and vision benefits, 401k and tuition reimbursement. At Insperity, we’re committed to providing a positive work environment, and to helping our employees succeed both personally and professionally.
 Human Resource Customer Success Specialist

RESPONSIBILITIES

This position is responsible for partnering with our clients to develop and implement Human Resource (HR) performance management items and processes. Delivers customized Insperity HR services to positively impact our clients’ businesses by offering effective solutions that result in improved human capital management and operational performance. Collaborates closely with business owners to develop work relationships and build trust that results in client retention and growth. Demonstrates depth and breadth of service and level of care expected with internal and external customers.

  • Develops and maintains strategic and effective relationships, provides sound guidance and value-added solutions that contribute to clientssuccess and growth of their business and results in high customer satisfaction and retention.
  • Manages assigned book of business ensuring all clients receive comprehensive review, customized solutions in accordance with internal standards and HR best practices, prompt issue resolution, and timely follow-up.
  • Interacts with clients to gain knowledge of their business model and drivers, HR practices, goals and objectives. Makes proactive recommendations utilizing knowledge from various human resource disciplines for the benefit of the client’s long-term business goals.
  • Develops and delivers HR solutions that support and enhance the client’s organizational culture, and work practices. Provides HR best practices that minimize client liability exposure.
  • Provides performance and change management guidance to positively influence clients’ work behaviors and achieve desired outcomes related to liability management including, but not limited to, employee relations, policy development and interpretation, employee administration and termination guidance, securing internal legal input as required.
  • Identifies knowledge gaps and makes recommendations for training to improve business operations and minimize liability, e.g. harassment and discrimination prevention, performance appraisal training, development of employee handbooks, job descriptions, employee counseling, terminations, and other programs.
  • Partners with clients for best practices for conducting employee coaching, counseling, reduction in force decisions, termination analysis and separation agreements.
  • Utilizes HR, Compensation, EEO, or other appropriate HRRC resources to assist clients with resolution and understanding of employee best practices.
  • Delivers formal and informal presentations, including controversial topics or complex ideas in a clear, concise and logical sequence at a level appropriate to the audience.
  • Builds, maintains, and promotes highly functional relationships with team members, peers across disciplines, sales staff, and all other company team members ensuring effective coordination of communications and services affecting clients.
  • Partners with other service team members to develop service strategy plans, identify client concerns, and make recommendations to improve and strengthen the client relationship.
  • Ensures all client and client-related interactions are properly and timely documented in the appropriate client management systems and databases
  • Services a larger percentage of complex clients within assigned book of business.
  • Serves as a team member on regional or national projects.
  • Participates on a proactive basis in business activities to accomplish Insperity company goals.
  • Assists with training new team members and leads other team members on functions that fulfill Insperity missions and values.

Qualifications

  • Bachelor’s Degree in Human Resources, Business Administration or a related field or equivalent work experience is required.
  • Five or more years of related Human Resources experience is required.
  • Professional or Senior Professional in Human Resources (PHR, SPHR) and/or SHRM Certified Professional or Senior Professional (SHRM-CP, SHRM-SPC) certification preferred.
  • Strategic thinking – starts with a conceptual idea or vision and then develop systems, processes and plans that are executable, realistic and results-oriented.
  • Business perspective – aligns Insperity services with client needs through an understanding of business plans and small to medium size business operations from an owner’s perspective.
  • Demonstrated expertise and experience in Human Resources best practices with emphasis on employee relations as well as related federal, state, and local laws and regulations.
  • Strong business acumen with an ability to understand key business drivers and impact of decisions and actions on business outcomes.
  • Adaptive, resilient, and able to negotiate and influence behavior toward positive outcomes.
  • Change management skills and experience.
  • Leadership and mentoring skills.
  • Strong customer service experience in a team environment.
  • Working knowledge of business drivers for small businesses.
  • Strong time management, detail-orientation, and organizational skills with the ability to effectively multi­task and prioritize.
  • Project management skills and experience managing multiple projects.
  • Communicates tactfully and effectively, verbally and in writing, with all levels of an organization and maintains effective work relations with those encountered in the course of employment. Able to communicate to a wide audience and translate complex human resources issues and concepts into understandable terms.
  • Effective problem solving/decision making skills.
  • Proficient in the design and delivery of presentations.
  • Proficiency with Microsoft Office programs and demonstrated ability to learn other applications as needed.

Travel Requirements (if above 10%)
Up to 15% of time

As required by the Colorado Equal Pay Transparency Act, Insperity provides a reasonable range of minimum compensation for roles that may be hired in Colorado. Actual compensation is influenced by a wide array of factors including but not limited to skill set, level of experience, and specific office location. For the state of Colorado only, the range of starting pay for this role is $67,800 – 74,860.

At Insperity, we celebrate the diversity of our employees and our leadership. Insperity is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.