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Inside Sales/ Account Manager

Job Title

Inside Sales/ Account Manager

Job ID



HOUSTON TX US 77024-4257

Founded in 1980, the International Facility Management Association (IFMA) is the world’s largest and most widely recognized association for facility management professionals, supporting over 20,000 members in more than 100 countries. Facility management (FM) is a profession that encompasses multiple disciplines to ensure functionality, comfort, safety and efficiency of the built environment by integrating people, place, process and technology. IFMA certifies professionals in facility management, conducts research, provides educational programs, and produces World Workplace, the world’s largest facility management conference and exposition.

Our vision is to lead the future of the built environment to make the world a better place. As a member organization, we are deeply committed to helping our members thrive. These are the values of the association, staff, and stakeholders, and guide us in everything we do.

  • We believe in the benefit of global diversity, inclusion and social equity.
  • We recognize that sustainability, resilience, and responsible stewardship of the environment is paramount.
  • We commit to open, honest, transparent, and interactive communications.
  • We strive for excellence and growth through innovation, leadership and sharing of knowledge.

Inside Sales/ Account Manager 

Do you measure your success by how much of a positive impact you can have on people’s lives? While is ultimately what we do, it’s also about building relationships and helping others find the pathway to their professional success.

As the Account Manager, you will assist with the implementation of IFMA’s credential sales strategy, manages associated client relationships and sales initiatives as it relates to group education/credential revenue, and supports all sales channels as assigned by the senior director.

Key qualities we are looking for in our Account Manager:

  • Passion for helping others achieve their goals
  • Drive to create new connections and expand existing relationships
  • Ability to overcome objections
  • Effective time management and attention to detail
  • Seeks continual improvement and learning opportunities
  • Positive team player

To be successful, you should possess: 

  • Associates degree plus 2 years’ relevant experience, or minimum 4 years relevant experience. Sales experience in an educational or credential-related industry preferred.
  • Proficiency in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint, Internet Explorer), and basic understanding and use of standard project management and accounting software systems, databases, and web-based platforms.
  • Ability to travel domestically. Estimated travel is less than 10%.

Your essential duties and responsibilities as the Account Manager will include the following. Other duties may be assigned.

  • Develops a deep understanding of FM practices and IFMA’s products and services related to credentials and professional development overall
  • Becomes proficient in IFMA’s software platform for educational course delivery and gives input on process improvements to deliver the best possible user experience
  • Manages and grows sales pipeline: creating new sales opportunities in the CRM, while providing immediate response to in-bound sales leads
  • Prepares and performs sales presentations and proposals for credential/professional development prospects with the ability to fit the approach to the audience
  • Assists clients in communications (webinars, conference calls) to promote IFMA’s educational/credential offerings to their employees
  • Assists with the development and the execution of strategies for lead generation, sales, and all other matters related to revenue generation through professional development products as it relates to group channels as assigned by senior director
  • Integrates with the credentials team to ensure instructor-led courses have the appropriate instructors (experience/knowledge/location) while assisting instructors and students to ensure smooth registrations
  • Provides white glove customer service at all touchpoints in the sales cycle, from the initial point of contact to the successful completion of the courses/credentials, including but not limited to invoicing, collections, the fulfillment of training, trouble-shooting, and scheduled reporting periods for each client
  • Attends relevant industry conferences, trade shows, workshops, forums, etc. to form strategic business relationships for growth markets

We value our employees’ time and efforts, and we work to maintain the best possible environment, where people can learn and grow with the company. We also strive to provide a collaborative, creative atmosphere so that each person feels encouraged to contribute to our processes, decisions, planning and culture. Our commitment to your success is enhanced by a competitive wage of $54,000/yr – $57,000/yr depending on experience, and an extensive benefits package that includes the following:

  • Flexible work schedule
  • 401K plan
  • Profit sharing
  • Medical, dental and vision benefits
  • Vacation, sick and floating holidays
  • Parking
  • Future growth opportunities and much more!

* Please note that IFMA’s recruiting, and application processing is being performed through Insperity; therefore, you will be contacted by an Insperity Recruiting Specialist IF and when you are considered for this position. *

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.