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IT Support Specialist (remote ET)

Job Title

IT Support Specialist (remote ET)

Job ID

27682051

Location

Remote GA US

IT Support Specialist- Remote
(Must be able to work EST hours)

Persyst is the worldwide leader in EEG software. Our software is used in 97 of the top 100 neurology hospitals in the US and many others around the world.

As the IT Support Specialist, you will provide customer support remotely from anywhere in the Eastern time zone. Excellent customer relationship management skills and familiarity and comfort working with the Windows Operating system will be essential to your success. You will be expected to work remotely over the phone and via web conference with hospital IT staff, EEG technologists, and doctors to install, configure, and troubleshoot the software. Our software is a Windows application that integrates with software from EEG manufacturers. 

Your key responsibilities as an IT Support Specialist will include:

  • Connect with customers via phone and Zoom to assist them with the installation and configuration of the Persyst software on Windows computers
  • Professionally answer incoming calls and email messages, using established procedures.
  • Utilize the Persyst ticketing system (Salesforce) to track all customer requests.

To be successful, you should have

  • Prior experience working on an IT Helpdesk, in IT, or similar technical function
  • Medical device and/or hospital tech support background is desirable
  • Must be legally authorized to work for any employer in the United States without sponsorship.
  • Associate’s degree or above in computer science, information systems, or related field
  • Excellent written and verbal communication skills.
  • Customer-service focus.
  • Demonstrated success in team environments, demonstrating shared responsibility and accountability with other team members.
  • Hands-on problem-solving ability.
  • Basic knowledge of Windows networking principles and operating systems.

Benefits:
We value our employees’ time and efforts. Our commitment to your success is enhanced by our very competitive compensation competitive compensation of $45k-55k (depending on experience),  and a comprehensive benefits package that includes medical, dental, vision, 401(k) Plans, and paid time off.