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Manager, Support and Retention

Job Title

Manager, Support and Retention

Job ID

13849

Location

Kingwood Texas 77339

There’s a reason Insperity was ranked in the top 3% on WorkplaceDynamics’ National Top Workplaces list and named one of the top 100 companies to work for in the U.S.

Want to work for us and find out why?

As a trusted advisor to America’s best businesses for more than 35 years, Insperity provides an array of human resource and business solutions designed to help improve business performance. In addition, we provide the client company and their worksite employees with a wide array of value-added benefits and services.

Insperity offers a competitive compensation package and a world-class benefits package, including 19 days paid time off, 9 paid holidays, medical, dental and vision benefits, 401k and tuition reimbursement. At Insperity, we’re committed to providing a positive work environment, and to helping our employees succeed both personally and professionally.

Manager, Support and Retention

We are currently seeking a Manager, Support and Retention to join our team. 

SUMMARY
This position is responsible for representing and providing service and support to Traditional Employment Solutions (TES) clients and programs; guided by policy and focused on daily operations.  This position will develop, maintain and grow the functions of TES with regard to customer service, renewals, open enrollments, carrier integrations, ongoing support and new program initiatives.

RESPONSIBILITIES
Under limited supervision and much decision-making:

  • Supervises and coordinates the activities of the TES product support and retention personnel.
  • Coaches, trains, recruits and develops TES product support and retention personnel.
  • Evaluates TES product support and retention personnel job performance.
  • Recommends changes to current service techniques and procedures when needed, to achieve stated performance targets.
  • Resolves escalated client service issues.
  • Collaborates and works extensively with internal and external partners to identify trends and develop highly effective and cost efficient solutions to meet customer and market needs.
  • Builds and fosters effective relationships with insurance carriers, brokers, agents and underwriters.
  • Collaborates with TES leadership on vendor selection and new product offerings.
  • Collaborates with TES leadership on analyzing, evaluating and amending the infrastructure (personnel, technology platform(s), systems and integration needs) to support the sale, servicing and administration of all insurance programs offered through TES.
  • Participates in meetings and represents the agency within and outside the organization.
  • Develops, coordinates and evaluates training programs and materials for insurance products and services offered through TES.
  • Ensures the achievement of the Company’s revenue targets through development and deployment of effective retention strategies.

QUALIFICATIONS

  • Bachelor’s Degree in Accounting, Business or related field is desired but not required.
  • Minimum of five years experience in a core insurance business function.
  • Property & Casualty License is preferred.
  • Life, Accident & Health License is preferred
  • Demonstrated ability to support the execution and deployment of sales, service and operational strategies, including the measurement of results.
  • Working knowledge of Healthcare Reform Legislation.
  • Extensive knowledge and experience in insurance lines encompassing; information gathering, quote calculation process, quote delivery process, and benefits administration services/processes.
  • Proven track record of strong project management skills.
  • Ability to assess and balance the needs of the department with those of the company to achieve business objectives.
  • Extensive knowledge and application of federal, state, and local laws and regulations as relates to insurance programs.
  • Able to establish working relationships and interact effectively with a wide range of people; work independently with limited direction; and maintain effective work relations with those encountered in the course of employment. 
  • Ability to plan, organize and coordinate multi-faceted projects, organize workflow under narrow time limitations.  Ability to read, analyze, and interpret insurance plan documents.
  • Functional knowledge of Microsoft Office products
  • Communicates tactfully and effectively, verbally and in writing, and maintains effective work relations with those encountered in the course of employment. 

At Insperity, we celebrate the diversity of our employees and our leadership. Insperity is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.