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Managing Director, Property & Casualty Claim Services

Job Title

Managing Director, Property & Casualty Claim Services

Job ID



Kingwood Texas

There’s a reason Insperity is named one of the top 100 companies to work for in the U.S.

Want to work for us and find out why?

As a trusted advisor to America’s best businesses for more than 35 years, Insperity provides an array of human resource and business solutions designed to help improve business performance. In addition, we provide the client company and their worksite employees with a wide array of value-added benefits and services.

Insperity offers a competitive compensation package and a world-class benefits package, including 19 days paid time off, 9 paid holidays, medical, dental and vision benefits, 401k and tuition reimbursement. At Insperity, we’re committed to providing a positive work environment, and to helping our employees succeed both personally and professionally.

This position provides strategic leadership to Workers’ Compensation claims program, including vendor management, claims processing, procedures, and staff. Collaborates closely with business unit leaders across the company using input from key stakeholders as well as client feedback and external consultants to drive continuous improvement and enhancement to obtain operational efficiency, profitability, and client and employee satisfaction. Develops and implements policies, processes, and quality standards for management of operations in alignment with company policy and culture, for instituting a communications framework that ensures that all internal and external constituencies are appropriately involved with and informed of progress and status.


Under minimal supervision and heavy decision-making:
  • Develops and executes company’s strategy on Insperity’s workers’ compensation claims program with input from cross-functional stakeholders.
  • Designs, directs and monitors Workers’ Compensation claims operational structure, workflows, processing and procedures for optimal efficiency and employee experience.
  • Recommends and implements efficiencies and enhancements to optimize Workers’ Compensation claims strategies and minimize risk to Insperity.
  • Proactively identifies and builds inclusive and collaborative partnerships across clients, Service Organization, Third Party Administrator (TPA), Managed Care Organization (MCO), carrier, outside counsel, and other outside consultants (“stakeholders”) to ensure outstanding long-term outcomes for Insperity, its worksite employees, and its clients from Insperity’s workers’ compensation claims program.
  • Manages, plans, and leads select claim reviews in conjunction with stakeholders. Leads the follow-up activities related to the review.
  • Manages and monitors large value and complex claims and leads the action planning to satisfactory resolution, including communication to all stakeholders.
  • Leads contract negotiation and manages future growth and personnel changes with vendors.
  • Develops and delivers customized claim service packages, including specialized Return to Work Programs, for clients with significant workers compensation exposures.
  • Coordinates the development of policies and procedures with other internal and external customers that involve activities in the Workers’ Compensation Group.
  • Develops and prepares clear, concise, accurate management reports and presentations, utilizing the Department’s and TPA’s Risk Management Information Systems (RMIS).
  • Provides employees with timely, candid, and constructive feedback; develops employees to their full potential; recognizes and rewards employees for accomplishments; prepares and conducts annual performance reviews.
  • Provides key leadership within the Property & Casualty Services Department by working effectively with other department leaders to improve operational efficiency, profitability, and client and employee satisfaction.

  • Bachelor’s Degree required; degree specialization in Risk Management, Business Administration, or related field preferred.
  • Ten or more years of experience in the PEO industry and/or the workers’ compensation claims field preferred.
  • Vendor and project management experience is required.
  • Five or more years of supervisory experience is required.
  • Workers’ Compensation related certifications preferred.

  • 20% travel required

At Insperity, we celebrate the diversity of our employees and our leadership. Insperity is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.