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Middle Market Technology Analyst

Job Title

Middle Market Technology Analyst

Job ID

14258

Location

Kingwood Texas 77339

There’s a reason Insperity was ranked in the top 3% on WorkplaceDynamics’ National Top Workplaces list and named one of the top 100 companies to work for in the U.S.

Want to work for us and find out why?

As a trusted advisor to America’s best businesses for more than 35 years, Insperity provides an array of human resource and business solutions designed to help improve business performance. In addition, we provide the client company and their worksite employees with a wide array of value-added benefits and services.

Middle Market is where challenge is fun, results are rewarding and we live our values. The Insperity Middle Market Solutions team is an exceptional group focused specifically on supporting our larger clients ranging in size from 150 to 5,000 employees. Part of our mission is to help our Middle Market clients become the best they can be by understanding their unique challenges and integrating relevant human capital/human resources solutions that accelerate their potential. 

Middle Market Technology Analyst

We are currently seeking a  Middle Market Technology Analyst to join our team.  

 

Summary
This position is responsible for maintaining Middle Market technology products and effectively communicating the features and advantages to internal and external customers. 
 

Responsibilities:
Under general supervision and much decision-making:

  • Supports the guiding vision for Middle Market technology and support of the mission, vision and goals for the Division. 
  • Assists in project management of technology solutions enhancements, including new product releases or upgrades.  Ensures related project teams meet defined schedules and deliverables.
  • Communicates with internal personnel, business units, development teams and user communities during the design, development, test and launch phases of software development or upgrade and release.
  • Collaborates with business units to understand market and client needs and translates them into appropriate feature sets.  
  • Collaborates with Middle Market business units on developing and managing tools to efficiently perform their job duties.
  • Supports and maintains internal applications such as SharePoint, Survey Application Tool and other third party applications.
  • Acts as a liaison between the Information Technology Solutions, Business Performance Solutions Operations, Core Market Centers of Excellence and Middle Market leadership to improve systems and processes.
  • Provides support in the design, execution, and maintenance of tools and other technology for the provision of Middle Market Services and Sales.
  • Develops and implements training and communication plans related to technology solution launches and upgrades.
  • Monitors the effectiveness of upgrades and/or deployment changes to Middle Market applications. 
  • Collaborates with Middle Market Service Operations in execution of the Customer for Life strategy.
  • Tests portfolio integration functionality end to end.
  • Works with the Document Management team to create efficiencies in onboarding client worksite employees.

Qualifications:

  • High school diploma or equivalent is required.  Bachelor’s Degree is preferred. 
  • Five to seven years experience in project management, business operations or human resources.
  • Five to seven years workforce management technical support experience.
  • Communicates tactfully and effectively, both verbally and in writing.  Correct English usage, grammar, spelling, vocabulary, punctuation and composition skills at a level necessary for satisfactory job performance and word processing skills, preferably Word.
  • Ability to prepare clear, concise, thorough, meaningful, and grammatically correct written reports, letters, memoranda, policies and other written documents. 
  • Problem solving ability; dealing with conflicts and problems constructively; communicating and presenting ideas clearly and concisely, orally and in writing, at a level necessary for satisfactory job performance.  Establishing working relationships and interacting effectively with a wide range of people; working independently with limited direction; and maintaining effective work relations with those encountered in the course of employment.
  • Strong business process and accounting acumen.
  • Solid interpersonal and communication skills.
  • Ability to manage multiple projects and tasks to completion with minimal supervision.
  • Strong telephone communication skills.
  • Strong customer relations, time management and organizational skills.

 

Benefits:
Insperity offers a competitive compensation package and one of the best benefits packages in the business, including 19 days paid time off, 9 paid holidays, medical, dental and vision benefits, 401k and tuition reimbursement. At Insperity, our work environment and our commitment to our employees’ personal and professional success are the reasons we’re regarded as one of the “Best Places to Work.”

At Insperity, we celebrate the diversity of our employees and our leadership. Insperity is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.