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Patient Accounts Coordinator

Job Title

Patient Accounts Coordinator

Job ID



CHARLOTTE NC US 28209-2378

Patient Accounts Coordinator

Child & Family Development, Inc. is a multidisciplinary practice offering diagnostic and therapeutic services to Charlotte area children, adolescents, young adults, and their families. Established in 1980, they have become a hallmark service provider for assessing the needs of children and establishing recommended treatment plans.

They support and recognize the unique talents, skills, and interests of their team. They offer the ability to develop a strong commitment to serving the needs of children and families, while also creating a niche area to grow professionally. Their core values focus on a tradition to develop their community, foster integrity, and continually creating progress.

Our comprehensive benefits platform includes:

  • $500 sign-on bonus
  • Annual performance review/merit increase, includes a monthly bonus structure
  • PTO, Holidays
  • Medical, dental, and vision insurance
  • Company paid short-term and long-term disability
  • Company paid life insurance
  • Flexible Spending Account (FSA)
  • 401(k) plan and company match
  • Employee Assistance Plan (EAP)
  • Educational Assistance Program
  • Employee Discount Programs
  • Employee Tenure and Recognition Programs
  • Teambuilding and Social Events
  • Flexible Work Schedule
  • No weekends or holidays

Video about us!

As the Patient Accounts Coordinator, you will provide excellent customer service to clients and families, which may include: management of electronic insurance claims, account reconciliation with third-party payers, posting of payments, collection processes, refund processes and insurance carrier maintenance and updates. You will be expected to address and assist with various client questions and requests. You will also compile reports and complete other assigned projects as needed. This position is flexible to perform multiple duties as needed to ensure adequate staffing of client needs. Additionally, you will access to ePHI is based on the minimum necessary to complete the administrative job functions directly related to scheduling, billing and other non-clinical operations while preserving the confidentiality, integrity, and availability of the information accessed.

You should have:

  • High school graduate or GED required
  • Medical or administrative coursework preferred
  • College degree OR 3 years medical office administrative experience OR 5 years medical office administrative experience and customer service experience in a non-healthcare setting.
  • Ability to independently problem solve and troubleshoot issues without involving a supervisor
  • Ability to complete moderately complex data analysis and reporting
  • Ability to communicate effectively both orally and in writing with clients, staff, and third-party partners
  • Initiative to problem-solve and see client issues through to completion
  • Ability to establish and maintain effective working relationships with staff, clients and public
  • Flexibility and willingness to learn new methods and procedures
  • Proficiency in Microsoft Excel

Your responsibilities as a Patient Accounts Coordinator will be:

  • Provides excellent customer service and communication to all clients, families, and employees.
  • Works closely in a team setting with other administrative and clinical staff
  • Attends, participates, and prepares for all required meetings
  • Serves as point of contact for all insurance billing related questions and is able to resolve disputes or complaints without involving a supervisor.
  • Reviews all charges and transactions including but not limited to diagnosis codes, current procedural terminology (CPT) codes, units and enters modifiers as necessary. Ensures coding meets standards for insurance payer or Medicaid.
  • Submits claims to clearing house, reviews report and corrects errors, then resubmits.
  • Researches Explanation of Benefits (EOB) to ensure proper reimbursement. 
  • Reviews need for appeal and begins appeal process to capture maximum reimbursement according to insurance and governmental guidelines.
  • Posts insurance payments, adjustments, and denials.
  • Identifies overpayments on accounts and ensures that refunds are executed promptly.
  • Works directly with third-party collection services
  • Remains up to date with changes to insurance plans, Medicaid, coding and other areas of billing.
  • Collaborates with others to ensure the department operates efficiently including education and training to others and updating departmental resources.

Our client is committed to equal employment opportunity and non-discrimination for all employees and qualified applicants without regard to a person’s race, color, gender, age, religion, national origin, ancestry, disability, veteran status, genetic information, sexual orientation, or any characteristic protected under applicable law.