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Patient Services Coordinator

Job Title

Patient Services Coordinator

Job ID



Charlotte/Pineville North Carolina 28209-2378

Patient Services Coordinator

Our client is a multidisciplinary practice offering diagnostic and therapeutic services to Charlotte area children, adolescents, young adults, and their families. Established in 1980, they have become a hallmark service provider for assessing the needs of children and establishing recommended treatment plans.

They support and recognize the unique talents, skills, and interests of their team. They offer the ability to develop a strong commitment to serving the needs of children and families, while also creating a niche area to grow professionally. Their core values focus on a tradition to develop their community, foster integrity and continually create progress.

Our comprehensive benefits platform includes:

  • Top earning income potential including bonuses
  • Medical, dental, and vision insurance
  • Company provided short-term and long-term disability
  • Company provided life insurance
  • Flexible Spending Account (FSA)
  • 401(k) plan and company match
  • Employee Assistance Plan (EAP)
  • Educational Assistance Program
  • Employee Discount Programs
  • Employee Tenure and Recognition Programs
  • Teambuilding and Social Events
  • Flexible Work Schedule
  • No weekends or holidays

As the Patient Services Coordinator, you will provide excellent customer service to clients and families, which may include reception, registration, collection of payments, scheduling, scanning, insurance verification, and referrals. You will address and assist with various client questions and requests and be flexible to perform multiple duties as needed to ensure adequate staffing of client needs. Travel to both the Pineville and Charlotte locations will be required.

Here’s a great article on the position.

You should have:

  • High School diploma with medical or administrative coursework preferred.
  • College Degree OR 3 years medical office administrative experience OR 5 years medical office administrative experience and customer service experience in a non-healthcare setting combined preferred.
  • Excellent customer service skills.
  • Ability to communicate effectively both verbally and in writing with clients, staff, and third-party partners.
  • Strong attention to detail.
  • Initiative to problem-solve and see client issues through to completion.
  • Ability to establish and maintain effective working relationships with staff, clients and public.
  • Ability to work independently in a high-volume office, prioritize tasks and to work under pressure and deadlines without close supervision.
  • Flexibility to travel to both locations and willingness to learn new methods and procedures.

Your responsibilities as a Patient Services Coordinator will be:

  • Works closely in an active team setting with other administrative and clinical staff in a friendly and cooperative manner.
  • Provides customer service, reception and registration services to all clients including but not limited to answering client questions and solving concerns, answering phones and checking voicemail, collecting insurance/Medicaid cards, collecting patient owed balances and coinsurances at the time of service, passing charges, posting payments, confirming, and updating demographic information in PM system. Enters schedule templates, cancels, reschedules, and schedules appointments by phone, voicemail, email and client requests.
  • Verifies client insurance and Medicaid information including pre-certifications and authorizations. Enters data in practice management system. 
  • Performs new client intake task including describing appropriate evaluative and treatment services, scheduling and follow-up.
  • Performs tasks necessary for opening and closing the office including reconciling credit card batch, daily charges, and cash/check payments.
  • Actively seeks ways to improve efficiency through new processes. Seeks opportunities to cross-train in other areas or departments. Assists with orientation and training others.

Our client is committed to equal employment opportunity and non-discrimination for all employees and qualified applicants without regard to a person”s race, color, gender, age, religion, national origin, ancestry, disability, veteran status, genetic information, sexual orientation, or any characteristic protected under applicable law.