Payroll Implementation Specialist II

Payroll Implementation Specialist

We are currently seeking a Payroll Implementation Specialist to join our team. 

Hybrid schedule

Summary

This position is responsible for the accurate and timely implementation of payroll and supporting services that result in client retention, growth and satisfaction.  This includes onboarding new assigned clients, analyzing payroll data, inputting and balancing payroll data, processing payroll and reviewing payroll reports for distribution to clients. The Payroll Implementation Specialist I provides support to clients through implementation while acting as a trusted advisor to internal partners. Demonstrates proficiency in TimeStar, job costing and XML upload payroll processes. 

Requirements

Under moderate supervision and little decision-making:

• Onboards new assigned clients, with various client company structures and in multiple states/localities, to payroll and provides related services to ensure accurate and timely implementation.
• Analyzes payroll data supplied by clients for accuracy and completeness, inputs and balances payroll data accurately, processes payroll, and reviews/analyzes payroll reports for accuracy and timely distribution to clients. 
• Ensures accurate compliance with payroll laws and regulations for Insperity and the client.
• Supports client satisfaction indicators via quality service checks among clients and service observations performed by supervisor to ensure client satisfaction.
• Interfaces with department management and other internal constituents to support actions and initiatives, which improves region-wide client retention.
• Participates in client meetings to support clients’ perception of the value derived from Insperity’s services.  Maintains flexibility in schedule to accommodate clients’ needs.
• Researches, gathers and analyzes clients’ needs pertaining to payroll processing, reporting, related Insperity services and day-to-day operations for assigned clients.
• Maintains knowledge of a business’s financial operation relating to payroll and accounting for small to mid-size business operations from an owner/payroll contact/on-site supervisor/CPA perspective to make business decisions and gives guidance to clients.
• Identifies payroll service solutions to streamline or enhance the payroll service delivery to clients and makes recommendations for improvements to processes and policies while maintaining compliance with laws and regulations applicable to payroll processing and administration.
• Supports process and audit efforts to ensure integrity and accountability for Sarbanes-Oxley compliance.
• Maintains knowledge in federal, state and local payroll administration laws, regulations and best practices.
• Provides customer focused interaction ensuring timely response and effective follow-up on client and/or internal requests and/or issues.
• Provides ongoing and timely communication to payroll teammates, payroll supervisor and service teams on the status of relationship with client, and alerts appropriate internal departments with information pertinent to the maintenance of the client relationship.
• Participates in testing of new payroll processes and enhancements.
• Acts as back-up to supervisor, other payroll functions as assigned and provides project support.
• Mentors new payroll personnel.

Education/Experience Requirements

• High School Diploma or equivalent is required.  Bachelor’s Degree is preferred.
• Four to six years of experience in payroll administration or other relevant experience. 
• Minimum of two years Insperity or PEO industry payroll experience are preferred.   

Licenses/Certifications 

• FPC or CPP Certification or completion of FLSA PayTrain module (85%) 

Knowledge/Skills

• Strong proficiency and experience in payroll administration and practices, and knowledge of federal, state, and local payroll laws and regulations.
• Customer service skills in a team environment
• Demonstrated leadership behaviors with peers and other internal/external constituents.
• Able to effectively interact with multiple internal and external business units.
• Strong time management, organizational and facilitation skills with experience handling multiple task/activities in an efficient and timely manner.
• Exhibits good stewardship of monetary resources.
• Understands various HR disciplines and their role and impact on business as it relates to payroll, benefits, taxation, accounting, employment documentation, employment and general HR practices.
• Demonstrates effective business communication skills to facilitate high service value and service recovery with clients.
• Communicates tactfully and effectively, verbally and in writing, with all levels of the organization and maintains effective work relations with those encountered in the course of employment.  Able to communicate to a wide audience on the technical applications of payroll as applied to business and accounting as well as with client contacts for change management in practices and processes that do not support compliance with local, state or federal law pertaining to payroll and labor practices.
• Proficiency with Microsoft Office programs and demonstrated ability to learn other application programs as needed.
• Principles, practices and procedures of general business including modern office methods, practices, procedures, and equipment, clerical methods, techniques, and filing systems.

Insperity offers a competitive compensation package and a world-class benefits package, including 19 days paid time off, 9 paid holidays, medical, dental and vision benefits, 401k and tuition reimbursement. At Insperity, we’re committed to providing a positive work environment, and to helping our employees succeed both personally and professionally.

At Insperity, we celebrate the diversity of our employees and our leadership. Insperity is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.