Payroll Specialist I

Payroll Specialist

We are currently seeking a Payroll Specialist to join our team.

Hybrid work schedule

Summary

This position is responsible for acting as a trusted advisor and client service professional by providing timely and accurate advice around payroll compliance and delivering payroll solutions that positively impact the client’s business and creates client retention and growth. This role troubleshoots situations, educates clients, develops partnerships with stakeholders and creates the environment to demonstrate the depth, breadth and level of care that creates value in the Insperity relationship. The Payroll Specialist I provides support to clients, focusing on core competencies in teamwork and customer service.

Requirements

Under moderate supervision and little decision-making:

• Executes client relationship strategy that instills trust in the accurate and timely delivery of payroll services for high volume of small to medium size clients with various client company structures and in multiple states/localities.
• Reviews payroll data supplied by clients for accuracy and completeness, inputs and balances payroll data accurately, ensures compliance with federal, state and local regulations, processes payroll, and reviews/analyzes payroll reports for accuracy and distributes to clients.
• Researches, gathers and analyzes client needs pertaining to payroll processing, reporting, related Insperity services and day-to-day operations for assigned clients.
• Assesses payroll needs and identifies/recommends payroll service solutions to streamline or enhance the payroll service delivery to clients based on market/industry trends that have a positive impact to the client.
• Leverages internal resources to provide exceptional client service, meets deadlines and keeps stakeholders informed of resolution status.
• Interfaces with department management and other internal constituents to support actions and initiatives, which improves region-wide client retention.
• Participates in client meetings to support clients’ perception of the value derived from Insperity’s services. Maintains flexibility in schedule to accommodate clients’ needs.
• Maintains knowledge of a business’s financial operation relating to payroll and accounting for small to mid-size business operations from an owner/payroll contact/on-site supervisor/CPA perspective to make business decisions and give guidance to clients.
• Sets high standards of performance for self and others; assuming responsibility and accountability for successfully completing assignments or tasks in a timely manner; self-imposing standards of excellence rather than having standards imposed.
• Escalates complex client issues and follows through to resolution, ensuring appropriate communication to all involved parties. Adjusts effectively while working with different clients who have different structures, processes, requirements or cultures.
• Maintains knowledge in federal, state and local payroll administration laws, regulations and best practices. Supports process and audit efforts to ensure integrity and accountability for Sarbanes-Oxley compliance.
• Provides customer focused interaction ensuring timely response and effective follow-up on client and/or internal requests and/or issues.
• Provides ongoing and timely communication to payroll teammates, payroll supervisor and service teams on the status of the relationship with the client, and alerts appropriate internal departments with information pertinent to the maintenance of the client relationship.
• Acts as back-up for other payroll functions as assigned.

Education/Experience Requirements

• High School Diploma or equivalent is required. Bachelor’s Degree is preferred.
• One to two years of previous payroll or relevant experience is required.

Licenses/Certifications

• FPC Certification preferred.

Knowledge/Skills

• Strong proficiency and experience in payroll administration and practices, and knowledge of federal, state, and local payroll laws and regulations.
• Customer service skills in a team environment.
• Able to effectively interact with multiple internal and external business units.
• Strong time management, organizational and facilitation skills with experience handling multiple task/activities in an efficient and timely manner.
• Exhibits good stewardship of monetary resources.
• Understands various HR disciplines and their role and impact on business as it relates to payroll, benefits, taxation, accounting, employment documentation, employment and general HR practices.
• Communicates tactfully and effectively, verbally and in writing, with all levels of the organization and maintains effective work relations with those encountered in the course of employment. Able to communicate to a wide audience on the technical applications of payroll as applied to business and accounting as well as with client contacts for change management in practices and processes that do not support compliance with local, state or federal law pertaining to payroll and labor practices.
• Proficiency with Microsoft Office programs and demonstrated ability to learn other application programs as needed.
• Principles, practices and procedures of general business including modern office methods, practices, procedures, and equipment, clerical methods, techniques, and filing systems.

Insperity offers a competitive compensation package and a world-class benefits package, including 19 days paid time off, 9 paid holidays, medical, dental and vision benefits, 401k and tuition reimbursement. At Insperity, we’re committed to providing a positive work environment, and to helping our employees succeed both personally and professionally.

At Insperity, we celebrate the diversity of our employees and our leadership. Insperity is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.