Product Manager, CRM

There’s a reason Insperity is named one of the top 100 companies to work for in the U.S. 

Want to work for us and find out why? 

As a trusted advisor to America’s best businesses for more than 35 years, Insperity provides an array of human resource and business solutions designed to help improve business performance. In addition, we provide the client company and their worksite employees with a wide array of value-added benefits and services. 

Insperity offers a competitive compensation package and a world-class benefits package, including 19 days paid time off, 9 paid holidays, medical, dental and vision benefits, 401k and tuition reimbursement. At Insperity, we’re committed to providing a positive work environment, and to helping our employees succeed both personally and professionally. 

Product Manager, CRM

We are currently seeking a Product Manager for our OmniChannel Customer Support Strategy to join our team.

This position is responsible for providing the guiding vision, implementation and utilization of Insperity’s Enterprise Customer Relationship Management (CRM) system and acts as a business leader of the product. Leads and defines product line strategy, product roadmaps and identifying business opportunities. Works closely with Business Units to improve processes enabled through the technologies implemented. Builds functional specifications for future releases. Represents the best interest of the Business Units in high level technical design.

Responsibilities:

• Provides the guiding vision for the product and acts as a business leader of the product.
• Works closely with Business Units to understand needs and translates them into appropriate application functionality.
• Leads and defines product line strategy, product roadmaps and identifying business opportunities.
• Works closely with Business Units to improve processes enabled through the technologies implemented.
• Builds functional specifications for future releases. Represents the best interest of the Business Units in high level technical design.
• Develops User Acceptance Test Plans and facilitates User Acceptance Testing.
• Leads, defines and manages product releases and represents the Business Units in ensuring project teams meet the defined schedules.
• Ensures all customer and quality requirements are satisfied in the product delivery.
• Works with Business Units, Project Managers and development teams during the design, development, test, training and launch phases of the development and release cycle.
• Refines the backlog and adjusts priorities as needed.
• Evaluates and reports on current product line performance and usage. Leads the post-implementation support effort from functional and training perspectives.

Qualifications:

• Bachelor’s Degree in Business, Marketing, MIS, Electrical/Computer Engineering or Computer Science is required.
• Three to five years Enterprise CRM technology implementation experience is required.
• Process improvement / optimization experience is strongly preferred. Software development knowledge is a plus. HR, Payroll, Benefits experience is preferred.
• Prior managerial experience, process improvement/optimization experience and work in a high-tech environment are preferable.
• Communicates tactfully and effectively, verbally and in writing and maintains effective work relations with those encountered in the course of employment.
• Possesses excellent customer skills and organizational skills, the ability to learn new concepts quickly and be a self-starter.
• Exhibits excellent oral and written communication skills.
• Demonstrates analytical, statistical and critical thinking skills.
• Possesses leadership skills.
• Demonstrates ability to work independently, be a self-starter, be innovative and actively seek new or better methods of competence.
• Exhibits a positive team player attitude with a sense of urgency directed toward the provision of successful solutions for specific projects.
• Has experience with Enterprise CRM Technology Solutions.
• Possesses knowledge of Business Intelligence technologies and strategies.
• Has a sound knowledge of system design, development and effective testing methods.

Insperity provides a reasonable range of minimum compensation. Actual compensation is influenced by a wide array of factors including but not limited to skill set, level of experience, and specific office location. The range of starting pay for this role is $100,000-$140,000.

At Insperity, we celebrate the diversity of our employees and our leadership. Insperity is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.