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Product Manager, Digital Experience

Job Title

Product Manager, Digital Experience

Job ID

12796

Location

Kingwood Texas 77339

There’s a reason Insperity was ranked in the top 3% on WorkplaceDynamics’ National Top Workplaces list and named one of the top 100 companies to work for in the U.S.


Want to work for us and find out why?


As a trusted advisor to America’s best businesses for more than 35 years, Insperity provides an array of human resource and business solutions designed to help improve business performance. In addition, we provide the client company and their worksite employees with a wide array of value-added benefits and services. Insperity offers a competitive compensation package and a world-class benefits package, including 19 days paid time off, 9 paid holidays, medical, dental and vision benefits, 401k and tuition reimbursement. At Insperity, we’re committed to providing a positive work environment, and to helping our employees succeed both personally and professionally.

Product Manager, Digital Experience
We are currently seeking a Product Manager, Digital Experience to join our team. 

Summary
This position is responsible for advancing the knowledge sharing and collaboration efforts of Insperity’s Sales Operations organization by managing its knowledge sharing platform (Bloomfire) and creating video messages and other communication channels aimed towards increasing virtual knowledge and information sharing. Plays a leading role in the digital transformation user experience aimed at increasing employee productivity and organization efficiency.

Essential Functions

  • Initiates and manages all facets of knowledge sharing and digital communications including strategic planning, product planning, requirement parameters, quality assurance testing and technical systems training.
  • Provides subject matter expertise on content governance including process development, process improvement and best practices.
  • Partners with key stakeholders to brand the knowledge sharing platform and develops processes, standards, and templates.
  • Leads implementation activities.  Develops, maintains, and facilitates training programs for content contributors including, but not limited to, live webinars, job aids, videos and e-learning.
  • Provides ongoing consultation in the use of the knowledge sharing platform.
  • Identifies, organizes, and produces relevant content for various groups ensuring content is aligned with site standards.
  • Conducts quality assurance audits of content on the knowledge sharing platform and implements improvements to increase employee productivity and organization efficiency.
  • Monitors and analyzes the use of the platform and identifies ways to increase engagement and participation. 
  • Leverages data-driven analytical expertise by understanding, establishing, and reporting on key user experience indicators.  Generates statistics, graphs, and analyzes data to track user behavior to use in improving the user experience. 
  • Identifies, develops, and manages a variety of multimedia communication vehicles for distribution to service personnel.
  • Produces, hosts and manages various communication vehicles (e.g. live talk radio and/or video shows).
  • Consults with Sales leadership and acts as visionary and leader by guiding efforts in problem solving, offering solutions and mentoring on strategy and technology.
  • Stays abreast of industry trends and emerging technologies and seeks to continually enhance the organization’s ability to collaborate and share knowledge.  Makes recommendations for forward-looking emerging knowledge sharing platform technologies.
  • Assists with preparation for and running of the Annual Sales and Marketing Convention as needed.

Education/Experience Requirements

  • High School Diploma or equivalent is required.  Bachelor’s degree in Communications, Marketing, Education or Business is preferred.
  • Minimum five years of experience in corporate communications, instructional design, marketing or similar field is required.

Knowledge/Skills

  • The following knowledge and skills are required.
  • Demonstrated knowledge and understanding of knowledge sharing and collaboration technologies and best practices.
  • Ability to work independently and as part of a team.
  • Experience planning and leading projects to completion.
  • Strong interpersonal and customer service skills.
  • Excellent oral and written communication skills.
  • Familiarity with video production and editing.
  • Ability to handle ambiguity while driving projects forward.
  • Microsoft Word, Excel and PowerPoint skills.
  • The following knowledge and skills are strongly preferred.
  • Knowledge of Insperity Sales Operations.
  • Video production skills, including lighting, audio capture and editing.
  • Graphic design and photo editing skills including Photoshop, Illustrator, After Effects, Light Room, Audition and Encoder.
  • Instructional design experience.
  • Eloqua experience, including segmentation, testing, program building, campaign automation, email development and analytics.
  • Basic knowledge of HTML coding.

At Insperity, we celebrate the diversity of our employees and our leadership. Insperity is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.