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Project Manager, Client Implementation

Job Title

Project Manager, Client Implementation

Job ID

14271

Location

Atlanta Georgia 30144


There’s a reason Insperity was ranked in the top 3% on WorkplaceDynamics’ National Top Workplaces list and named one of the top 100 companies to work for in the U.S.

Want to work for us and find out why?

As a trusted advisor to America’s best businesses for more than 35 years, Insperity provides an array of human resource and business solutions designed to help improve business performance. In addition, we provide the client company and their worksite employees with a wide array of value-added benefits and services.

Insperity offers a competitive compensation package and a world-class benefits package, including 19 days paid time off, 9 paid holidays, medical, dental and vision benefits, 401k and tuition reimbursement. At Insperity, we’re committed to providing a positive work environment, and to helping our employees succeed both personally and professionally.

Project Manager, Client Implementation
We are currently seeking a Project Manager, Client Implementation to join our team.

SUMMARY
This position is responsible for instilling a high level of customer satisfaction related to the successful implementation of new Workforce Optimization clients and worksite employees for Co-Employment customers. This role will take complete ownership of the client transition, interfacing with the client, Payroll, Service Operations and other internal departments for a remarkable transition through first payroll. Contributes to client retention by demonstrating depth, breadth, and level of care in every client interaction.

ESSENTIAL FUNCTIONS
Under general supervision and much decision-making:

· Identifies, develops and implements process and service improvements that result in the successful transition of a new client, improved client retention, and increased client satisfaction. Communicates to all stakeholders’ successful transitions, any time constraints, and areas of concern or unmet client needs along with recommended solutions to resolve.
· Works with internal partners to ensure processes and solutions positively impact the overall client and employee experience. Leverages positive working relationships with internal partners to address issues and manages escalations to identify opportunities for process improvement.
· Adheres to the project schedules, solves day-to-day data/customer issues and answers questions related to specific implementation project execution. Escalates complex issues and follows through with resolution, ensuring appropriate communication to all impacted parties.
· Consults with client executives and key decision makers regarding current and future requirements, including payroll and reporting needs. Advises client regarding most appropriate systems to implement.
· Manages and monitors implementation project with client and internal partners (including Business Performance Solutions as needed) to ensure a seamless transition for the client.
· Establishes effective practices to recommend or implement solutions that focus on and deliver positive business results.
· Defines and executes implementation plan.
· Consults on Insperity services, benefit offerings, and payroll requirements as well as Business Performance Solutions as needed.

EDUCATION / EXPERIENCE REQUIREMENTS
· High School Diploma or equivalent is required. Bachelor’s Degree is preferred.
· Three to five years of related experience is required. PEO experience is preferred.

LICENSES / CERTIFICATIONS
No licenses or certifications are required.

KNOWLEDGE / SKILLS
· Working knowledge of business drivers for small businesses.
· Knowledge of HR or Business Process outsourcing.
· Customer service experience in a team environment.
· Ability to work in a fast paced, changing environment.
· Ability to prioritize issues/escalations and manage multiple projects simultaneously.
· Strong written and verbal communication skills with the ability to maintain effective work relations with those encountered in the course of employment.
· Proficient in call facilitation and meeting management.
· Proven project and service management, influence, conflict resolution, and decision-making skills.
· Proficient use of Microsoft Office programs and demonstrated ability to learn other application programs as needed.

At Insperity, we celebrate the diversity of our employees and our leadership. Insperity is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.