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Reservation Manager – Remote in AZ

Job Title

Reservation Manager – Remote in AZ

Job ID

27679837

Location

Camp Verde AZ US

CRR is an RV Resort and RV Storage management company. At CRR, we are dedicated to creating memorable vacations and convenient storage solutions that our customers will always remember. We’re currently developing new RV Resorts and RV storage facilities throughout the US with a goal of providing an amazing experience for all those involved – whether they be guests on vacation, residents living in our neighborhood, or accessing their RV that is stored at one of our properties nationwide. CRR seeks to provide unique and enjoyable places that offer accessible luxury and fulfillment. With its flagship properties in Camp Verde, Arizona, CRR is becoming the preferred provider and evolving the industry for the modern world.

Reservation Manager (Remote in AZ)

As the Reservation Manager, you will ensure the smooth and efficient operation of the department while focusing on driving results and revenue.  You will be expected to fully understand and perform the following:

  • Answer incoming guest calls to book reservations or assist with existing reservations
  • Follow procedures to make, cancel or change reservations
  • Work with Rally groups and making group reservations
  • Build group blocks
  • Monitor resort inventory, maximizing site placement for arrivals
  • Monitor daily arrivals and special requests, communicating to resorts
  • Assist guests with pre-arrival concierge services and stay upgrades
  • Maintain accurate filing system and group tracing
  • Maintain guest database and profiles
  • Respond to online reviews
  • Expert knowledge in CampSpot for all CRR properties
  • Responsible for hiring, training, supervising, and directing reservation coordinators
  • Responsible for training guest service coordinators at resorts in reservation and concierge processes
  • Revenue Analysis process for all properties
  • Daily pick-up analysis, strategy adjustments and reporting
  • Responsible for the projected occupancy, analysis, and pricing group business strategies
  • Analyze overall monthly performance and provide summary report with recommendations to improve long term strategies
  • Provide weekly dynamic forecast of expected results, variances, and budget comparison
  • Consistently offers professional, engaging, and friendly service
  • Ability to communicate intelligently and effectively in person and over the phone
  • Communicate with clear and professional language – both written and verbal
  • Define expectations, provides feedback, holds team accountable, and shows appreciation
  • Collaborate with sales and marketing as well as operations to maximize resort revenues
  • Troubleshoot, resolve, and document issues and concerns. Make proactive changes
  • Lead and initiate resort communication, marketing materials and reservation packages
  • API / Integration Expert for Online Travel Agencies
  • Develop concierge relationships and programs for properties
  • Monitor comp set pricing, area events, high demand periods, and adjust pricing as needed
  • Establish and set up PMS for new properties
  • Meet departmental budgets and monitors financial statements
  • Ensure guests receive the highest level of service consistent with CRR’s values – Cares, Passionate, Curious, Positive, Team Player, Excellence
  • Handle and resolves escalated guest concerns, inquiries, and issues.
  • Report accidents, injuries, and unsafe work conditions to manager
  • All other duties as assigned

To be successful as the Reservation Manager, you should have:

  • Minimum of 3 years of hospitality customer service experience
  • Minimum of 2 years of supervisory experience
  • Be proactive and self-motivated – moves quickly, but with strong attention to detail
  • Ability to thrive in a fast-paced environment
  • Intermediate computer proficiency including email, internet, and Microsoft Office Suite; RV resort or other hospitality property management software experience highly desirable ​​​​​​

Compensation and Benefits:
We value our employees’ time and efforts. Our commitment to your success is enhanced by our competitive compensation and extensive benefits package including:

  • 7 paid holidays
  • 3 weeks annual PTO – accrued
  • Paid Medical, Vision and Dental Benefits for Manager + Family
  • Full 401k Match up to 6%
  • Company paid STD &LTD

Plus, they work to maintain the best possible environment for their employees, where people can learn and grow with the company. They strive to provide a collaborative, creative environment where each person feels encouraged to contribute to our processes, decisions, planning and culture.

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.