Sales Technology Support Specialist

There’s a reason Insperity is named one of the top 100 companies to work for in the U.S.

Want to work for us and find out why?

As a trusted advisor to America’s best businesses for more than 35 years, Insperity provides an array of human resource and business solutions designed to help improve business performance. In addition, we provide the client company and their worksite employees with a wide array of value-added benefits and services.

Insperity offers a competitive compensation package and a world-class benefits package, including 19 days paid time off, 9 paid holidays, medical, dental, and vision benefits, 401k, and tuition reimbursement. At Insperity, we’re committed to providing a positive work environment, and to helping our employees succeed both personally and professionally.

 
Sales Technology Support Specialist

 We are currently seeking a Sales Technology Support Specialist to join our team.

 Provides support for sales technology applications and related issues, and ensures positive end-user experience.

RESPONSIBILITIES:

• Provides support for sales technology applications and related issues.
• Works closely with Sales Technology Team to maintain a high level of client trust and satisfaction.
• Tracks reported issues and follow through to resolution.
• Facilitates software implementation in conjunction with applicable internal departments and tests
• software to ensure successful implementation and start-up.
• Troubleshoots issues related to sales automation and basic MS Office applications.
• Acts as liaison between sales personnel, remote offices, and the Innovative Technology Solutions Department (ITS).
• Installs, tests, and evaluates new software and technologies as it relates to the sales environment.
• Defines, resolves, and/or reports specific problems to Department management.
• Tracks analyze and generate reports on service history and recommend ways in which user satisfaction can be increased.
• Participates in team projects that enhance the quality or efficiency of sales technology.
• Assists with product-related issues, as needed.

QUALIFICATIONS:

• High School Diploma or equivalent is required.
• One to two years of experience in computer systems, software support, general applications, or sales force automation tools is preferred.
• Excellent customer service and interpersonal skills; telephone etiquette, ability to use customer service standards and follow guidelines as well as to help others interpret policy.
• Thorough understanding of trouble ticket process, excellent organizational skills, strong oral and written communications skills (technical and non-technical).
• Understanding of the use and administration of sales force automation tools is preferred.
• Basic understanding of telecommunications, network, and desktop knowledge is highly desirable, including experience in: Cisco Phone system, voice mail, and peripheral devices, Windows OS, and all Microsoft Office Products.
• Communicates tactfully and effectively, verbally and in writing, and maintains effective work relations with those encountered in the course of employment. 
• Familiar with modern office methods, practices, procedures, equipment, filing systems, and business letter writing. Competent in correct English usage, grammar, spelling, punctuation, and arithmetic.

At Insperity, we celebrate the diversity of our employees and our leadership. Insperity is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.

#CNS