Senior HCM Analyst

Senior HCM Analyst

We are currently seeking a Senior HCM Analyst to join our team.

This position is responsible for delivering product implementation and support activities, ranging from client discussions to training and project documentation for Insperity Human Capital Management (HCM) products as well as Insperity software as a service.

RESPONSIBILITIES

• Coordinates with Insperity’s internal project management team to perform assigned tasks and meet project deadlines.
• Consults with customer’s key decision makers regarding their current human resource guidelines, payroll set up, and reporting needs.
• Advises clients regarding most appropriate implementation strategies and best practices.
• Performs in-depth discovery session in order to document functional specifications for system setup requirements using the Project Scope Document.
• Configures software to maximize and streamline client human resources/payroll workflows and processes.
• Configures system to client specification for time and attendance and accrual entry in order to maximize efficiency.
• Provides client administrative level user training as required on the iSolved platform.
• Facilitates scheduled client status update calls to identify client issues, potential escalations and advise on best practice recommendations.
• Maintains outstanding customer service standards to ensure excellent customer satisfaction and retention.
• Champions customer’s needs for resolution on all open issues identified during integration process.
• Develops relationships within the customer organization to effectively integrate project deliverables and meet customer business goals and metrics as defined in the project plans.
• Keeps current on new products, industry trends and customers training needs.
• Gathers product/software feedback with solutions for improvement to product/leadership teams.
• Serves as a mentor for HCM Analysts and subject matter expert on software functionality, best practices as well as process and procedures.

QUALIFICATIONS

• High school diploma or equivalent is required. Bachelor’s degree is preferred.
• Five to seven years of experience in systems integration or enterprise-class HRMS product implementation is required.
• Certified Payroll Professional (CPP) is preferred.
• Ability to interpret tax rules on the state, federal and local level for software configuration.
• Demonstrated ability to work with high-touch, large, complex clients in a mid-market setting.
• Demonstrated interpersonal communication skills to interface with peers, leadership and customers.
• Expert in conducting customer facing meetings.
• Excellent written communication skills.
• Ability to communicate technical and project information in a business context.
• Demonstrated track record in delivering quality, on-time business solutions to a diverse customer base.
• In-depth human resources and payroll knowledge within a business setting.
• Ability to multi-task and manage complex tasks to completion with minimal direction.
• Expert level of accounting fundamentals and payroll/human resources best practices.
• In-depth knowledge and understanding of tax setup and requirements at the Federal, State and local level.
• Subject matter expert in the areas of payroll and human resources reporting for application in a business setting.
• Strong customer relations, time management and organizational skills.
• In-depth understanding of cross-departmental systems integration including time and attendance, and benefits.