Supervisor, Field Services

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As a trusted advisor to America’s best businesses for more than 35 years, Insperity provides an array of human resource and business solutions designed to help improve business performance. In addition, we provide the client company and their worksite employees with a wide array of value-added benefits and services.

Insperity offers a competitive compensation package and a world-class benefits package, including 19 days paid time off, 9 paid holidays, medical, dental and vision benefits, 401k and tuition reimbursement. At Insperity, we’re committed to providing a positive work environment, and to helping our employees succeed both personally and professionally.

 Supervisor, Field Services

We are currently seeking a Supervisor, Field Services to join our team.

Manages and facilitates the disbursement of computer hardware for corporate offices, all sales offices

and service centers.

RESPONSIBILITIES:

• Manages and facilitates the disbursement of computer hardware for corporate offices, all sales offices and service centers.
• Supervises department personnel and conducts performance reviews for assigned employees.
• Supervises department projects/work.
• Works with asset procedures defined to monitor and track asset inventory in the hardware distribution center ensuring that appropriate control measures are in place for all workstations, laptops, printers and all related computer equipment in order to render an accurate physical count.
• Maintains accurate warranty information for all technology equipment. Responsible for sending
• equipment out for repair or repairing the equipment in-house.
• Implements a regular PM schedule for printers, workstations, laptops, etc.
• Coordinates with the Employee Management group for the setup of hardware for new employees and the retrieval of equipment from terminated employees.
• Coordinates with Employee Management for scheduling new office build-outs and office relocations.
• Schedules personnel to install and test technology hardware in support of these projects. Also works with NetOps, and Platforms groups to test voice and data circuits for new office builds, as well as server and data infrastructures.
• Works with the Manager, of Technology Customer Support to review all cabling invoices for new office builds and office relocations.
• Coordinates hardware requirements with the regional User Systems Support department personnel ensuring that the regional service centers and sales offices are adequately supplied.
• Works with the Client Systems group to assess short- and long-term client hardware requirements for all corporate offices and users.
• Establishes and maintains regular contact with hardware vendors for product warranties and support.
• Participates in inter-departmental projects enhancing teamwork and knowledge. Exercises excellent interpersonal communication and problem-solving skills. Ensures that resolutions to service requests and issues are followed through and resolved expeditiously.
• Reviews service requests daily and assigns to subordinates as necessary, following up and providing status updates to clients; ensures data pertaining to the status of service requests is promptly and accurately entered the problem tracking software daily.
• Identifies opportunities and recommends solutions for improving service efficiency and effectiveness.
• participates in IT initiatives to address service issues.
• Keeps abreast of technical aspects of the PC-LAN/ WAN computing environment simultaneously
• developing a working knowledge of department-specific applications; attends seminars, training
• sessions, and other educational opportunities to keep up with the latest hardware/software changes and technological advancements in the computing industry.
• May assist in performing moves and relocation of computers and related equipment.
• Works to improve the knowledge base and customer service skills of the help desk. Documents all problem resolutions in provided help desk software, create documentation on recurring or frequent problems, and attends training and self-study.
• Ability to travel to sale offices and service centers on occasion.

QUALIFICATIONS:

• 2 years of supervisory experience is preferred.
• General knowledge of the Microsoft environment, specifically: Windows 98, Windows NT, Windows 2000, Microsoft Exchange, Microsoft Office and additional Microsoft products.
• Excellent organizational and time management skills.
• Technical knowledge and aptitude in the areas of all computer hardware and peripherals with an emphasis on assembling, installing, configuring, and upgrading both desktop workstations and laptop workstations, laser printers, palm pilots, SCSI systems and other computer equipment as it is released by the Planning Testing and Integration department.
• Ability to communicate clearly and concisely, verbally and in writing; working independently under general instructions and maintaining effective work relations with those encountered in the course of employment.
• Ability to identify user requirements and aid in problem resolution utilizing good analytical skills, sound judgment, good customer service skills, communication skills as well as follow-up and organizational skills.