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Tier 1 Help Desk Associate

Job Title

Tier 1 Help Desk Associate

Job ID



SAINT LOUIS Missouri 63103-2541

Tier 1 Help Desk Associate

Our client was founded to create a game-changing technology platform to solve the problem”s businesses were experiencing with their traditional IT infrastructure. Since the first delivery of the platform, thousands of users from businesses all over the country have experienced our client”s advantage. Their unique approach to IT infrastructure, frees businesses from the burden of IT and allows them to rethink how they pay for, manage, and support their IT infrastructure.

Our client has mountain bikers, motorcycle riders, runners, a resident DJ, video game heroes, movie buffs, social butterflies, and so many other walks of life. They have family people, dog people, happy people. You will find a friend there!

As the Tier 1 Help Desk Associate, you will be responsible for successfully performing the following:

  • Support the IT infrastructure of the company”s platform through customer requests for assistance via phone, chat, and text.
  • Provide support via calls/chats from end users for desktop hardware and software, laptops, mobile devices, and office appliances such as printers and wireless access points.
  • Oversee and work in a company-built helpdesk ticketing system, provide rapid, customer friendly response to the support cases- notating in detail all work and resolution to customer requests.

The Tier 1 Help Desk Associate should have:

  • Easy-going personality with great multi-tasking abilities, likes to show the initiative, and has dedication to their job.
  • Energetic with amazing customer service skills, team-working skills, and dedicated to problem-solving.
  • An openness to learning new technologies and bring new ideas to the table.
  • Great written and verbal skills that shine through in communication.
  • Proven ability to balance competing priorities, anticipate executive needs, and adapt to changes in schedule and procedure.
  • Punctuality and reliability are a must.
  • Basic knowledge of Microsoft Windows Operating Systems.

Our client offers:

  • $35,000 to $40,000 annually, depending on experience
  • Health, Dental, and Vision Insurance
  • Retirement Benefits
  • Paid personal time off
  • Awesome work environment:
  • Casual environment with recreational room and bar!
  • Employee incentive programs!
  • Pizza!
  • A fast-growing company with lots of opportunity for advancement! The can teach you anything you are willing to learn!

Now is your time!
Don”t ignore this opportunity. Again, of course you are happy. But couldn”t you always be happier? Come in and check it out. Worst case scenario- you find out all the things our client says are true (which you will) and you are a perfect fit and then you don”t take their offer. Don”t be scared of change. Don”t worry about what degree you have, or current position you hold. Our client can teach you the technical knowledge you will need!

One More Thing:
Don”t dress up! Our client prefers business casual. Don”t study up on algorithms and brain teasers! They spend their days working hard building a product they love for a growing community. And did we mention the pizza?

P.S. Share this! Don”t be afraid of friends or co-workers stealing this job. If you are amazing and smart, our client will find a place for you. Like we said in the beginning, we are growing our team!

Our client is committed to equal employment opportunity and non-discrimination for all employees and qualified applicants without regard to a person”s race, color, gender, age, religion, national origin, ancestry, disability, veteran status, genetic information, sexual orientation, or any characteristic protected under applicable law.