Transplant Care Coordinator

Arizona Kidney Disease and Hypertension Center (AKDHC) is one of the nation’s largest groups of physicians specializing in the care of patients with renal disease. Since 1976, we have enjoyed the trust of patients and the respect of the community throughout the Phoenix Metropolitan area and across Arizona. We are a professional medical association consisting of physicians and other vital support staff. We are seeking Patient Care Coordinator, Front Desk to join our team. To learn more about us, please visit our website: www.akdhc.com

Transplant Care Coordinator – AKDHC

The Transplant Care Coordinator provides comprehensive care management and coordination of care for CKD and ESRD patients referred for a kidney transplant. The level of care coordination provided is situational and appropriate based on patient or process need.

Essential Duties and Responsibilities include the following. Other duties may be assigned.

• Lead the coordination of the transplant referral process, provide support, and work directly with referring the physician, the patient, dialysis centers, health care teams, and transplant centers as appropriate.
• Obtain medical records, demographics, insurance information, and all relevant clinical data on all patients referred to the transplant programs for CKD and ESRD patients
• Communicate potential issues regarding transplant referral to the patient, the physician, the dialysis centers, the health care teams, and the transplant centers as appropriate.
• Collaborates with patients, physicians, dialysis centers, health care teams, and transplant centers as appropriate to address any potential issues regarding transplant referral as appropriate.
• Utilizes the appropriate technology platform and documents accurately and timely with an understanding of the requirements, expectations, and workflow.
• Participate in the transplant team quality improvement process. Evaluates current processes, identifies the need for change, and implements change via process improvement projects to achieve optimal clinical, financial, operational, and satisfaction outcomes. Serves as a change agent by continually monitoring processes to identify opportunities for improvement. Implements change through a multi-disciplinary workgroup process.
• Participates in meetings and education programs with internal and external team members as appropriate
• Assists with various projects as assigned by direct supervisor.
• Other duties as assigned.
• Keeps supervisor informed on any patient, physician, and process issues, as well as, overall opportunities for improvement.

Qualifications:

• High School diploma or general education degree (GED); or three to six months related experience and/or training; or equivalent combination of education and experience.
• Knowledge of Internet software, spreadsheet software, and word processing software.
• Basic cardiac life support certification are required.

Benefits:

We value our employees’ time and efforts. Our commitment to your success is enhanced by our competitive compensation and extensive benefits package including paid time off, medical, dental and vision benefits, and future growth opportunities within the company. Plus, we work to maintain the best possible environment for our employees, where people can learn and grow with the company. We strive to provide a collaborative, creative environment where each person feels encouraged to contribute to our processes, decisions, planning, and culture.

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.