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Unemployment Claims Specialist

Job Title

Unemployment Claims Specialist

Job ID



Kingwood TX US 77339

There’s a reason Insperity was ranked in the top 3% on WorkplaceDynamics’ National Top Workplaces list and named one of the top 100 companies to work for in the U.S.


Want to work for us and find out why?


As a trusted advisor to America’s best businesses for more than 35 years, Insperity provides an array of human resource and business solutions designed to help improve business performance. In addition, we provide the client company and their worksite employees with a wide array of value-added benefits and services.

Insperity offers a competitive compensation package and a world-class benefits package, including 19 days paid time off, 9 paid holidays, medical, dental and vision benefits, 401k and tuition reimbursement. At Insperity, we’re committed to providing a positive work environment, and to helping our employees succeed both personally and professionally.

Unemployment Claims Specialist

We are currently seeking a Unemployment Claims Specialist to join our team.

Under moderate supervision, gathers and compiles documents, prepares written responses to unemployment claims and contacts supervisors from client companies for detailed facts. Organizes documents necessary for files. Responds to calls from claims investigators at various state unemployment offices, relaying separation and payroll information. Prepares cases for and represents Insperity at unemployment hearings; serves as primary representative for telephone appeal hearings. Decision-making is moderate, governed by procedure, guided by policy and objective, and focused on daily operations.

Under moderate supervision and moderate decision-making:

  • Prepares Insperity written responses to unemployment claims based upon a summary of facts compiled from files, personnel records and interviews.
  • Prepares cases for and represents Insperity at unemployment claim appeal hearings. Serves as primary representative for Insperity at telephone appeal hearings. Provides personnel employment information and verification, questions witnesses and claimant to ascertain facts of separation, and presents closing summary statement of employer’s position to hearing officer. Prepares client witnesses for hearing appearances. Case preparation for hearings involves document gathering and organization, unemployment law research, defense strategies and witness appearances.
  • Maintains frequent telephone contact with management and supervisors from client companies, gathering facts necessary to determine if unemployment claims are protest able and explaining unemployment rules, regulations, decisions and options.
  • Researches and provides answers to telephone calls from claims investigators from various state unemployment agencies, providing specific separation, payroll information and employer position.
  • Organizes and compiles files related to claims, including claim documents, termination reports, counseling statements, data collection sheets, wage statements, supporting documentation and notes from interviews.
  • Refers information ascertained during investigations to Legal Department when possible EEOC charges, wrongful discharge, or threatened litigation facts may have been uncovered.
  • Refers information from investigations to Human Resources Services for possible guidance in policy making, supervisor training, or employee counseling. Works closely with HR Specialists to ensure coordinated effort to minimize and positively impact unemployment

Education/Experience Requirements

  • High School Diploma or equivalent is required. Two year associate degree preferred.
  • Two to four years basic business skills.


  • Principles, practices, and procedures of general business including knowledge of unemployment compensation system, filing appropriate unemployment responses, and personnel administration including legal aspects of hiring and firing; and the relationship of the Federal Unemployment Tax Act and the various state acts; knowledge of state and federal unemployment laws, rules and regulations.
  • Ability to adapt to changing hearing environment in order to direct or redirect focus of hearing proceedings; negotiation and persuasion skills in adversarial situation.
  • Modern office methods, practices, procedures, and equipment; correct English usage, grammar, spelling, punctuation, business letter writing, and arithmetic; organizing and efficiently maintaining files; typing from clear, straight copy at 35 wpm; word processing preferably Microsoft Word.
  • Communicates tactfully and effectively, verbally and in writing, and maintains effective work relations with those encountered in the course of employment, familiar with modern office methods, practices, procedures and equipment, as well as filing systems and business letter writing and competent in correct English usage, grammar, spelling, punctuation, and arithmetic.


At Insperity, we celebrate the diversity of our employees and our leadership. Insperity is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.