Job ID: 17811

Location: Milwaukee Wisconsin

Billing Specialist


Reliable Water Services is a local B2B organization that embraces the collaboration of diverse ideas. Built on a foundation of teamwork, we strive to provide a casual, creative environment where each person feels encouraged to contribute to our processes, decisions, planning, and culture. We value our employees’ time and efforts and work to maintain the best possible environment where our employees can gain experience and grow with the company. 


What We Offer:

Our commitment to your success is enhanced by our competitive compensation of $18.00-$21.00 per hour(depending on experience), and an extensive benefits package, including:

  • Flexible schedule for a healthy work/life balance
  • Paid Time Off 
  • Paid Holidays
  • Medical, dental, and vision benefits 
  • Company-matched 401K 
  • Open communication and fun team-building events
  • Future growth opportunities within the company


Your Role:

We’re seeking a new team member to take the reins as our Billing Specialist. We need a detail-oriented team player who can think quickly and enjoys learning, decision-making, problem-solving, and collaboration. You can expect to use your valuable verbal and written communication skills when helping with any billing questions or problems our customers may have.




Your responsibilities as the Billing Specialist will include:        


Customer Billing & Contract Processing 

  • Invoicing Customers – prep & run monthly recurring billing cycles throughout the month
    • Manage & maintain billing records & recurring payment methods (CC, ACH, etc)
    • Manage & maintain Email billing list; send invoices via email accordingly
    • Invoicing for buyouts, installations, removals, etc.
    • Handle any Billing corrections, restructures, back-billings, etc.
    • Manage non-standard billings & handle changes/updates when needed (terms ending, seasonal rates, etc.)
  • Contract Verification – log signed contracts submitted by Sales & review for accuracy (Weekly)
  • Contract Processing – confirm details are accurate for billing, process into the system & update contract docs w/final info & file accordingly
  • Service Billing Updates – Assist in entering service results & billing charges in appropriate systems and work orders
  • Help resolve any billing or payment issues as needed for customers & vendor accounts
  • Monitor billing accounts and send email reminders of overdue balances
  • Monitor recently transitioned sites & help setup new owner accounts as needed to avoid billing delays
  • Maintaining complete and accurate files for vendors and customers (ongoing as needed + annual file updates)


Operational Support Elements

  • Assist Controller & Accounting Dept if/as needed with…
    • Requesting &/or Processing Account adjustments: CM, DM, NSFs, Voids, etc.
    • Cash processing & decisioning 
    • Monitor and invoice accrued expenses for vendors
    • Process Expense reports with valid attached documentation.
    • Account reconciliations as needed for customers, vendors, CCs, etc…
    • Collect new vendor information and maintain complete and accurate files for insurance certificates, W-9s, and 1099 information.
    • Month-end and Year-end processing
    • Preparation of tax returns, including sales and use, property, 1099, etc.
  • OSI Visits/Monitoring paused accounts & initiating steps to assign Sales dept. if necessary
  • Scanning &/or filing of customer paperwork and some vendor invoices
  • Provide support and backup to other team members if/as needed (due to illness, temporary absences, etc.)
  • Assist with additional team duties as needed & assigned


Metrics & Reporting Elements

  • Monthly Metrics reporting:
    • Recurring invoicing & cash
    • Prep & verify monthly Sales reports for signed Contracts
  • Manage and complete Work Order assignments timely.
  • Billing inquiries are to be responded to ASAP (ideally within 4-8 business hours of receipt of request). 
  • Report any backlog on any job function on a daily/weekly basis to the Supervisor
  • New voicemail is to be checked and responded to hourly.
  • Employees will have individual performance plans that may include additional metrics to achieve company goals.


Teamwork & Strategic Focus Elements

  • Work and operate under the strategic values of RWS, bringing in positive energy and treating coworkers, customers, and vendors with respect and kindness to help us maintain our happy team-based environment.
  • Understand Reliable Water Services’ company culture and utilize our mission, policies, and procedures to meet our work and customer satisfaction standards.
  • Help with any strategic planning tasks that may arise to aid in the company’s growth and overall health.


To thrive, you should have:



  • A high school education or equivalent is required; additional secondary education is preferred.  
  • Some basic accounting & customer service experience preferred. 
  • Experience with spreadsheet and word processing software (MS Office suite) is a must
  • Knowledge of accounting software systems is a plus


Excellent Organization & Time Management

  • Ability to maximize & manage your time, meet deadlines, and distinguish what tasks take precedence over others will be necessary. 
  • Data entry accuracy is critical.



  • Ability to analyze information to resolve customer and vendor issues with little supervision.
  • Ability to do basic math and apply logic when problem-solving 
  • Ability to apply common sense & learned knowledge to identify potential solutions in different situations



  • Ability to communicate comfortably with customers, vendors & coworkers to resolve issues.
  • Ability to read and understand written documents such as customer correspondence, contracts, and procedure manuals. 
  • Able to write routine reports and correspondence using accurate spelling and grammar.  
  • Above-average writing skills are a plus.


Since 1966, Reliable Water Services has provided rental & service options on water-related commercial equipment – water heaters, boilers, water softeners & more – throughout Wisconsin, Indiana & surrounding portions of the Upper Midwest. As a niche B2B company, we have a unique business model that allows us to work with various local businesses such as restaurants, hotels, and property management firms. 


Ready to take on a challenging and rewarding role?

Be part of a team that values innovation, integrity, and teamwork. Your contribution matters, and together, we can achieve greatness! 


Our client is an equal opportunity employer that welcomes and encourages diversity in the workplace. Our client does not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.

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