Director, MidMarket Service Operations, Payroll

Job ID: 19155

Location: Kingwood Texas 77339

Insperity provides the most comprehensive suite of scalable HR solutions available in the marketplace with an optimal blend of premium HR service and technology. With more than 90 locations throughout the U.S., Insperity is currently making a difference for thousands of businesses and communities nationwide.

Behind our success is the unshakeable belief in the value of our people. We value diversity, inclusivity and a sense of belonging. We celebrate work and life events, and we partner with our clients and communities to make great things happen.

We have received recognition numerous times as a top place to work, most recently ranking on Glassdoor’s “Best Places to Work in the U.S. 2024” list, and U.S. News & World Report’s “Best Companies to Work for 2024” list. In addition, we have been recognized for having one of the country’s Top 50 Midsize Early Talent Programs by RippleMatch’s 2024 Campus Forward Awards. There is no better time to be a part of Insperity, and our best work is yet to come. Learn more

Why Insperity? 

Flexibility: Over 80% of Insperity’s jobs have work-from-home flexibility. We want your time to have balance, whether it’s spent with coworkers, clients, family or your community.


Career Growth: Insperity provides many ways to grow with the company. We offer continuous learning programs, mentorship opportunities and ongoing training.


Well-Being: Our total rewards package includes generous paid time off, top-tier medical, dental and vision benefits, health & wellness support, paid volunteer hours and much more. Whether remote, in person or hybrid, we take care of our people so that you can do your best work. 

Director, MidMarket Service Operations, Payroll

We are currently seeking a Director, MidMarket Service Operations, Payroll to join our team. This position provides leadership and direction for Middle Market Service Operations payroll and related operations. Maintains oversight for these operations with a focus on delivering value-tied services ensuring client satisfaction, retention and growth as aligned with the Company’s goals and objectives.

Middle Market is where challenge is fun, results are rewarding, and we live our values. The Insperity Middle Market Solutions team is an exceptional group focused specifically on supporting our larger clients ranging in size from 150 to 5,000 employees. Part of our mission is to help our Middle Market clients become the best they can be by understanding their unique challenges and integrating relevant human capital/human resources solutions that accelerate their potential.   


  • Directs activities of assigned teams to ensure the delivery of an optimal client experience.
  • Oversees the development, implementation and improvement of a service model which streamlines decision-making, simplifies and expedites the team’s ability to respond to clients efficiently while focused on client satisfaction and retention. 
  • Fosters a client focused, high performance culture.   Maintains a work environment that is energized, motivating and focused on continuous improvement.   
  • Develops the technical and leadership skills of direct reports and overall team through demonstrated leadership, mentoring, employee development, planning and performance management.   
  • Fosters an environment of open communication and ensures information flows within the organization timely and to all relevant parties.   
  • Develops and analyzes quality standards and performance metrics key to operations.  Monitors and reports performance to management.   
  • Builds and strengthens collaborative working relationships with other departments to form a seamless integration of service delivery. 
  • Collaborates with department leadership team and other centers of excellence to develop best practices and processes to enable successful long term client relationships.   
  • Enhances existing customer relationships and develops new business opportunities, measured via formal and informal satisfaction vehicles. 
  • Manages to budget and participates in the budgeting process.


  •  Bachelor’s Degree in Business, Accounting, Human Resources, or associated fields is required. 
  • Ten or more years of experience in payroll, operations, customer relationship management, or a related field are required.   

At Insperity, we celebrate the diversity of our employees and our leadership. Insperity is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law. 

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