Middle Market Technology Analyst

Job ID: 19021

Location: Kingwood Texas 77339

Insperity provides the most comprehensive suite of scalable HR solutions available in the marketplace with an optimal blend of premium HR service and technology. With more than 90 locations throughout the U.S., Insperity is currently making a difference for thousands of businesses and communities nationwide.

Behind our success is the unshakeable belief in the value of our people. We value diversity, inclusivity and a sense of belonging. We celebrate work and life events, and we partner with our clients and communities to make great things happen.

We have received recognition numerous times as a top place to work, most recently ranking on Glassdoor’s “Best Places to Work in the U.S. 2024” list, and U.S. News & World Report’s “Best Companies to Work for 2024” list. In addition, we have been recognized for having one of the country’s Top 50 Midsize Early Talent Programs by RippleMatch’s 2024 Campus Forward Awards. There is no better time to be a part of Insperity, and our best work is yet to come. Learn more at Insperity.com.

Why Insperity?

Flexibility: Over 80% of Insperity’s jobs have work-from-home flexibility. We want your time to have balance, whether it’s spent with coworkers, clients, family or your community.

Career Growth: Insperity provides many ways to grow with the company. We offer continuous learning programs, mentorship opportunities and ongoing training.

Well-Being: Our total rewards package includes generous paid time off, top-tier medical, dental and vision benefits, health & wellness support, paid volunteer hours and much more. Whether remote, in person or hybrid, we take care of our people so that you can do your best work.

MIDDLE MARKET TECHNOLOGY ANALYST

We are currently seeking a Middle Market Technology Analyst to join our team.

SUMMARY

This position is responsible for maintaining Middle Market technology products and effectively communicating the features and advantages to internal and external customers.

Middle Market is where challenge is fun, results are rewarding, and we live our values. The Insperity Middle Market Solutions team is an exceptional group focused specifically on supporting our larger clients ranging in size from 150 to 5,000 employees. Part of our mission is to help our Middle Market clients become the best they can be by understanding their unique challenges and integrating relevant human capital/human resources solutions that accelerate their potential. 

RESPONSIBILITIES

    Supports the guiding vision for Middle Market technology and support of the mission, vision and goals for the Division.

    Assists in project management of technology solutions enhancements, including new product releases or upgrades. Ensures related project teams meet defined schedules and deliverables.

    Communicates with internal personnel, business units, development teams and user communities during the design, development, test and launch phases of software development or upgrade and release.

    Collaborates with business units to understand market and client needs and translates them into appropriate feature sets.

    Collaborates with Middle Market business units on developing and managing tools to efficiently perform their job duties.

    Supports and maintains internal applications such as SharePoint, Survey Application Tool and other third party applications.

    Acts as a liason between the Information Technology Solutions, Business Performance Solutions Operations, Core Market Centers of Excellence and Middle Market leadership to improve systems and processes.

    Provides support in the design, execution, and maintenance of tools and other technology for the provision of Middle Market Services and Sales.

    Develops and implements training and communication plans related to technology solution launches and upgrades.

    Monitors the effectiveness of upgrades and/or deployment changes to Middle Market applications.

    Collaborates with Middle Market Service Operations in execution of the Customer for Life strategy.

    Tests portfolio integration functionality end to end.

    Works with the Document Management team to create efficiencies in onboarding client worksite employees.

QUALIFICATIONS

    High school diploma or equivalent is required. Bachelor’s Degree is preferred.

    Five to seven years’ experience in project management, business operations or human resources.

    Five to seven years workforce management technical support experience.

    Communicates tactfully and effectively, both verbally and in writing. Correct English usage, grammar, spelling, vocabulary, punctuation and composition skills at a level necessary for satisfactory job performance and word processing skills, preferably Word.

    Ability to prepare clear, concise, thorough, meaningful, and grammatically correct written reports, letters, memoranda, policies and other written documents. Problem solving ability; dealing with conflicts and problems constructively; communicating and presenting ideas clearly and concisely, orally and in writing, at a level necessary for satisfactory job performance. Establishing working relationships and interacting effectively with a wide range of people; working independently with limited direction; and maintaining effective work relations with those encountered in the course of employment.

    Strong business process and accounting acumen.

    Solid interpersonal and communication skills.

    Ability to manage multiple projects and tasks to completion with minimal supervision.

    Strong telephone communication skills.

    Strong customer relations, time management and organizational skills.

    Travels: Yes, up to 5% of time

At Insperity, we celebrate the diversity of our employees and our leadership. Insperity is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.

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