Customer Operations Manager

Customer Operations Manager

 

Our client is a forward-thinking manufacturer operating at the intersection of nature, people, and innovation, delivering high-performance, sustainable entrance matting and engineered surface solutions across diverse commercial and industrial markets. As a Customer Operations Manager, you will lead end-to-end customer lifecycle operations, overseeing order management, ERP/EDI system integrity, and cross-functional coordination to ensure accurate, scalable, and efficient customer fulfillment processes in a data-driven manufacturing environment.

 

Why you’ll love working for our client:

Our client values their employees’ time, talent, and dedication. Their commitment to employee success is supported by competitive compensation based on experience and a comprehensive benefits package, including:

• Comprehensive health coverage: Medical, dental, and vision insurance
• Retirement planning: 401(k) plan with employer match
• Income protection: Company-paid life and disability insurance
• Paid time off: Vacation and holidays to support work-life balance
• Career growth: Ongoing training and advancement opportunities within a growing manufacturing organization

 

Additionally, our client is committed to fostering a workplace where nature, people, and innovation intersect. They promote a safety-first, team-oriented manufacturing environment grounded in continuous improvement and operational excellence. Employees are encouraged to share ideas, contribute to process enhancements, and grow professionally within a collaborative culture that believes there is always a better way.

 

To succeed as the Customer Operations Manager, you should have:        

• Bachelor’s degree in Business, Supply Chain, Operations Management, or related field; 5+ years of customer service leadership and people management experience in manufacturing, retail, or distribution environments required
• Proven experience managing ERP systems (Epicor preferred), CRM platforms, EDI workflows, and eCommerce integrations; proficiency in Microsoft Office and Power BI reporting tools
• Solid understanding of order-to-cash processes, manufacturing supply chain operations, logistics coordination, and customer fulfillment systems in a high-volume production environment
• Experience supporting multi-channel customer bases and coordinating across cross-functional, onsite operations teams (no travel required)

 

Your responsibilities as the Customer Operations Manager will include:        

• Lead end-to-end customer order lifecycle management, including order entry, fulfillment coordination, invoicing, returns, and issue resolution to ensure seamless order-to-cash execution
• Oversee ERP, CRM, EDI, and eCommerce data integrity, ensuring accurate customer master data, pricing structures, and system synchronization across integrated platforms
• Manage customer operations workflows, including onboarding, product allocation, supply prioritization, and demand planning in collaboration with supply chain and production teams
• Manage processes related to customer complaints, returns, refunds, samples, and accommadations.
• Supervise and develop a customer service team, establishing performance standards, accountability, and service excellence across 1,000+ accounts and multi-brand SKU portfolios
• Drive cross-functional collaboration with sales, logistics, finance, IT, and operations to resolve fulfillment challenges, improve process efficiency, and enhance customer experience

 

About Our Client

Our client is a purpose-driven manufacturer creating innovative entrance matting and surface solutions designed to improve safety, durability, and performance in commercial environments. Inspired by nature and guided by continuous improvement, they combine engineering expertise with sustainable thinking to solve real-world challenges. With a strong focus on operational excellence, scalability, and data-driven decision-making, our client is building a modern, integrated business model where customer operations play a central role in connecting demand, execution, and system integrity across the organization.

 

Ready to Transform Customer Operations and Drive Scalable Growth?

If you are a customer operations leader who thrives in data-driven environments and enjoys building structure, improving systems, and leading high-performing teams, this is your opportunity to make a lasting impact. Apply today and help our client redefine how modern manufacturing connects customers, systems, and operations at scale.

 

We anticipate that the application window will close in 60 days.

 

Our client is an equal opportunity employer that welcomes and encourages diversity in the workplace. They do not discriminate based on race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.