Customer Success Specialist

Insperity provides the most comprehensive suite of scalable HR solutions available in the marketplace with an optimal blend of premium HR service and technology. With more than 90 locations throughout the U.S., Insperity is currently making a difference for thousands of businesses and communities nationwide.

 

Behind our success is the unshakeable belief in the value of our people. We value diversity, inclusivity and a sense of belonging. We celebrate work and life events, and we partner with our clients and communities to make great things happen.

 

We’ve earned recognition time and again as a top place to work—named among the best by respected organizations like Glassdoor and U.S. News & World Report. We’re also proud to be recognized for one of the country’s Top 50 Midsize Early Talent Programs through RippleMatch’s Campus Forward Awards. There’s never been a better time to be part of Insperity, and our best work is still ahead. Learn more at Insperity.com.

Why Insperity?

Flexibility: Over 80% of Insperity’s jobs have flexibility. We want your time to have balance, whether it’s spent with coworkers, clients, family or your community.

Career Growth: Insperity provides many ways to grow with the company. We offer continuous learning programs, mentorship opportunities and ongoing training.

Well-Being: Our total rewards package includes generous paid time off, top-tier medical, dental and vision benefits, health & wellness support, paid volunteer hours and much more. We take care of our people so that you can do your best work.

This position is responsible for the cultivation, administration, and maintenance of the customer relationship. Builds relationships with customers through the delivery of exceptional customer service characterized by mutual respect, understanding, and trust.

Responsibilities:

• Provides support to a client book of business, with a focus on customer relationship management, collaboration and problem solving.
• Works with less than 15 hours/month of mentoring support.
• Communicates proactively with Traditional Employment clients to ensure strategic plans are developed, monitored and delivered to assigned client base.
• Conducts product and service utilization reviews to drive usage and improve customer satisfaction and retention.
• Educates/Trains customers on how to leverage all aspects of Traditional Employment product offerings.
• Handles minor training issues with Traditional Employment clients.
• Triages requests from Traditional Employment clients for assistance with any software solution.
• Determines when to escalate issues to other departments and resources based on a thorough needs assessment.
• Communicates customer feedback to internal stakeholders, including clear documentation on feature requests.
• Troubleshoots, supports and coordinates other contracted services.

Qualifications:

• High School Diploma or equivalent is required. Bachelor’s Degree is preferred.
• Two to three years of business operations experience or customer service/relationship management in a B2B environment is required.
• Demonstrated passionate commitment to exceptional customer service.
• Demonstrated strong commitment to a team environment and a client focus.
• Working knowledge of business drivers for small businesses.
• Looks for opportunities to sustain regular contact with clients and improve client retention.
• Adept at multi-tasking and handling priorities.
• Excellent written and verbal communication skills.
• Effective problem solving and decision-making skills.
• Presentation skills: proficient in design and delivery.
• Project management skills: proficient in managing multiple projects.
• Ability to successfully lead a project from start to completion.
• Proficient use of Microsoft Office programs and demonstrated ability to learn other application programs as needed.

At Insperity, we celebrate the diversity of our employees and our leadership. Insperity is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.