Administrative Support Associate

Administrative Support Associate 

 

EMDR International Association (EMDRIA) is a membership organization of mental health professionals dedicated to establishing and upholding standards of practice, training, certification, and research, providing information, education, and advocacy, and assisting practitioners in fulfilling their responsibilities to the public. We seek an Administrative Support Associate to provide administrative, accounting, and membership support.

 

Best-in-Class Benefits and Culture:

We offer exceptional employee benefits and a fantastic salary of $50K- $55K annually, depending on experience. We offer one of the best available benefit programs for small businesses, including:

• Comprehensive health coverage: Medical, dental, and vision insurance provided
• Robust retirement planning: 401(k) plan available with employer matching
• Financial security: Life insurance for added protection
• Flexible financial options: Flexible spending accounts offered

 

Plus, we work to maintain the best environment for our employees. We strive to provide a collaborative, creative environment where everyone feels encouraged to contribute to our processes, decisions, planning, and culture.

 

To thrive, you should have:

• 2–4 years of administrative experience (preferably in membership associations) or equivalent combination of education and experience; familiarity with EMDR therapy is a plus.
• Proficiency in Microsoft Office Suite core programs, such as Word, Excel, and Outlook; basic accounting and math; strong reasoning and data analysis abilities.
• Experience with Association Management Software (AMS), Learning Management Software, and support ticket system is highly preferred.

 

Your responsibilities as the Administrative Support Associate will include:

• Serve as a primary contact via phone and support ticket system for inquiries related to membership, website use, event registration, and EMDRIA resources.
• Handle mail distribution, process payments and refunds, manage AMS orders and batches, and resolve payment issues.
• Assist with communication for conferences and summits, including email support and participation in virtual and/or onsite events.
• Carry out membership-related tasks in AMS and assist with data accuracy and system updates as needed.
• Provide backup support for administrative staff, assist the COO, and contribute to organization-wide projects.

 

Apply Today!

If you’re ready to contribute to a mission-driven organization and support mental health professionals in their certification journey, we’d love to hear from you! 

 

We are an equal opportunity employer that welcomes and encourages diversity in the workplace. We do not discriminate based on race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.