Help Desk/Network Analyst

Help Desk / Network Analyst – Remote

Hours: Monday – Friday 8:30 am – 5:00 pm

 

Are you passionate about shaping the digital landscape? Do you thrive in dynamic environments where problem-solving is critical? Look no further! We’re seeking a talented Help Desk / Network Analyst to join our client’s innovative team, which is dedicated to revolutionizing how businesses navigate the digital realm.

 

Our client has an immediate opening for an EXPERIENCED Help Desk / Network Analyst II-III to fill a highly active, hands-on position. We are seeking candidates in the Cedar Knolls, NJ area or PA, VA, KY, NC, and FL.

 

As the Help Desk / Network Analyst, you will work remotely from one of the above states, providing our clients server and end-user help desk and network administration support services. More specifically, this position provides telephone and email-based technical support for client end-users with PC/MAC problems and includes server and network administration of client servers and networks. You will also respond to network monitoring alarms, remediating or escalating issues to Level 3 Engineers when necessary. Your on-site work may involve deploying hardware, troubleshooting, or performing other services our clients need. There is an opportunity for advancement to Network Engineer and Project Management positions.

 

Best-in-Class Benefits and Perks:

Our client is a growing company that believes in investing in its team members and providing opportunities for growth and development. Their commitment to your success is enhanced by a competitive compensation of $26-$32 per hour commensurate with experience and certifications. Opportunities for career growth and continued professional development, training, and certifications. When you join our team, you’ll enjoy:

• Well-Being and Work-Life Balance: paid time off and holidays and hybrid work opportunities
• Comprehensive Health coverage: medical, dental, and vision benefits
• Robust retirement planning: 401(k) plan available with employer matching
• Professional Development: employer-paid continuing education, comprehensive ongoing training and certification assistance, and future growth opportunities within the company
• Financial security: Life and disability insurance for added protection.
• Flexible financial options: Health savings and flexible spending accounts offered.

 

Plus, our client works to maintain the best environment for their employees, where people can learn and grow with the company. They strive to provide a collaborative, creative environment where everyone feels encouraged to contribute to their processes, decisions, planning, and culture.

 

To be successful, you should have:

• 3+ years IT help desk/network administration/support experience MANDATORY – Level II-III
• Experience working for an IT Managed Service Provider (MSP) is a major plus.
• General Windows PC and server technical skills
• Exceptional problem-solving and customer service skills
• Excellent communication skills
• Ability to work as part of a team
• MUST have experience with Microsoft Office 365, antivirus and malware tools and applications, Windows Server, Exchange Server, and Terminal Server administration and support.
• Experience working with ticketing systems / RMM.
• PC and Macintosh support proficiency
• Certifications, such as CompTIA A+/N+/S+ and Microsoft desktop/server certifications, a plus
• Router and firewall skills a plus
• Avaya phone system administration experience a plus

 

Who is our client?

For over two decades, they have been a leading IT Managed Services Provider to mid-market companies throughout North America. They design, install, and support local and wide area data networks and VoIP communications systems and provide 24x7monitoring, administration, help desk, data protection, virtualization, Infrastructure as a Service hosting, business continuity/disaster recovery, and a robust suite of managed security services to their contract clients throughout North America. They have recently been awarded the 2022 Channel Futures MSP 501Winner ranked #35 out of 501 MSPs globally.

 

They hold various authorizations and certifications, including Microsoft Silver Partner, VMware Enterprise Partner, Dell EMC Partner, SonicWALL SecureFirstPartner, HP, IBM, Avaya, and others.

 

Our client is an equal-opportunity employer that welcomes and encourages diversity in the workplace. It does not discriminate based on race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.