Information Technology Specialist/Business Analyst

Information Technology Specialist/Business Analyst

 

Our client is a mission-focused consulting firm supporting federal and commercial organizations with expertise in cybersecurity, IT modernization, program governance, and business process improvement. Their teams deliver practical solutions that strengthen operational efficiency and security across government programs and enterprise environments. As an Information Technology Specialist / Business Analyst, you will support IT service desk operations, Microsoft 365 administration, and cybersecurity service delivery, while also assisting federal program teams with requirements analysis, documentation, testing, and customer support. You will play a critical role bridging technical support and business analysis, helping organizations improve IT operations, cybersecurity readiness, and program performance within the DC Metro Area federal contracting environment.

 

You’ll love working for our client:

Our client values their employees’ time and efforts. Their competitive salary of $60,000 annually and an extensive benefits package demonstrate their commitment to supporting employee success and long-term career growth. Our client’s best-in-class benefits package includes:

• Comprehensive health coverage: Medical, dental, and vision insurance provided
• Retirement planning: 401(k) plan available to support long-term financial goals
• Financial protection: Life and disability insurance for additional peace of mind
• Flexible spending options: Health savings and flexible spending accounts offered
• Work-life balance: Paid time off

 

Plus, our client works to maintain a workplace where employees can grow professionally while contributing to meaningful mission-driven work. Their culture is built around collaboration, continuous learning, and shared problem-solving, creating an environment that encourages employees to contribute ideas, support innovation, and take ownership of their professional development. Team members are valued for their expertise and are empowered to help shape processes, solutions, and the organization’s continued success.

 

Required Qualifications:     

• Security clearance eligibility required; must be able to pass a background check and obtain a U.S. Federal Government security clearance.
• Bachelor’s degree in Information Technology, Cybersecurity, Business Administration, or a related field; equivalent experience in IT support, business analysis, or federal government contracting environments may be considered.
• 1–3 years of experience in IT help desk support, IT service desk operations, managed service provider (MSP/MSSP) environments, or federal program support.
• Demonstrated solid customer service and communication skills with the ability to support technical and non-technical stakeholders, along with proficiency in Microsoft Office and Microsoft 365 tools, technical documentation, and IT ticketing systems.

Preferred Qualifications: 

• Preferred certifications include CompTIA Security+, Network+, Microsoft 365 Fundamentals, or other IT support/cybersecurity certifications relevant to federal IT and cybersecurity programs.
• Familiarity with cybersecurity frameworks such as NIST SP 800-171, CMMC, or ISO 27001, and experience supporting government clients or regulated environments preferred.
• Hands-on experience troubleshooting Microsoft 365 (Outlook, Teams, SharePoint, OneDrive) and supporting enterprise IT operations.

 

Your responsibilities as the Information Technology Specialist / Business Analyst will include:        

• Deliver IT Service Desk & Technical Support: Provide Tier 1–2 help desk support, including password resets, MFA assistance, account unlocks, and troubleshooting Microsoft 365 applications (Outlook, Teams, SharePoint, OneDrive) while triaging service tickets and escalating complex issues to maintain IT operations and service level agreements (SLAs).
• Administer Microsoft 365 & Identity Management: Support Microsoft Entra ID (Azure AD), Exchange Online, Teams, and SharePoint administration, including user onboarding/offboarding, license management, endpoint enrollment with Microsoft Intune, and device access troubleshooting across enterprise environments.
• Support Cybersecurity Monitoring & Compliance: Assist with security alert monitoring, log triage, and incident documentation using tools such as Microsoft Defender and Microsoft Sentinel, while supporting compliance activities aligned with CMMC, NIST SP 800-171, and ISO 27001 cybersecurity frameworks.
• Perform Business Analysis & Program Support: Gather and document business and technical requirements, create functional documentation and test scripts, and support program management, system testing, and stakeholder coordination within federal government program environments.
• Improve IT Processes & Documentation: Maintain accurate ticket documentation, asset tracking, and IT lifecycle management, while supporting process improvement initiatives, vulnerability remediation coordination, and program deliverables to enhance operational efficiency and cybersecurity readiness.

 

About our client: 

Our client is a Service-Disabled Veteran-Owned Small Business (SDVOSB) that supports both public- and private-sector organizations with specialized consulting services in cybersecurity, strategic planning, program governance, learning development, and business process improvement. Their team includes professionals with military, federal, and private-sector experience who work collaboratively to solve complex operational and technology challenges. Guided by a philosophy of “customer first, people always,” our client delivers certified cybersecurity and advisory services that help organizations strengthen mission performance, security posture, and operational efficiency. Their culture emphasizes collaboration, professional growth, and knowledge sharing, and they have been recognized as a Best Place to Work in Virginia.

 

Take the Next Step in Your IT & Cybersecurity Career

If you are ready to apply your IT support, Microsoft 365, cybersecurity, and business analysis expertise to meaningful work that supports federal programs and mission-driven organizations, we want to hear from you. Apply today to join a collaborative team to solve complex technology challenges, grow your cybersecurity career, and make a measurable impact in the DC Metro federal consulting environment. 

 

Our client is an equal opportunity employer that welcomes and encourages diversity in the workplace. It does not discriminate based on race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law. We will consider qualified applicants with criminal histories for employment.

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