Insperity provides the most comprehensive suite of scalable HR solutions available in the marketplace with an optimal blend of premium HR service and technology. With more than 90 locations throughout the U.S., Insperity is currently making a difference for thousands of businesses and communities nationwide.

Behind our success is the unshakeable belief in the value of our people. We value diversity, inclusivity and a sense of belonging. We celebrate work and life events, and we partner with our clients and communities to make great things happen.

We have received recognition numerous times as a top place to work, most recently ranking on Glassdoor’s “Best Places to Work in the U.S. 2024” list, and U.S. News & World Report’s “Best Companies to Work for 2024” list. In addition, we have been recognized for having one of the country’s Top 50 Midsize Early Talent Programs by RippleMatch’s 2024 Campus Forward Awards. There is no better time to be a part of Insperity, and our best work is yet to come. Learn more at Insperity.com.

Why Insperity?

Flexibility: Over 80% of Insperity’s jobs have flexibility. We want your time to have balance, whether it’s spent with coworkers, clients, family or your community.

Career Growth: Insperity provides many ways to grow with the company. We offer continuous learning programs, mentorship opportunities and ongoing training.

Well-Being: Our total rewards package includes generous paid time off, top-tier medical, dental and vision benefits, health & wellness support, paid volunteer hours and much more. We take care of our people so that you can do your best work.

ESSENTIAL FUNCTIONS

• Executes client relationship strategy that instills trust in the accurate and timely delivery of payroll services for high volume of small to medium size clients with various client company structures and in multiple states/localities.

• Reviews payroll data supplied by clients for accuracy and completeness, inputs and balances payroll data accurately, ensures compliance with federal, state and local regulations, processes payroll, and reviews/analyzes payroll reports for accuracy and distributes to clients. 

• Researches, gathers and analyzes client needs pertaining to payroll processing, reporting, related Insperity services and day-to-day operations for assigned clients.

• Assesses payroll needs and identifies/recommends payroll service solutions to streamline or enhance the payroll service delivery to clients based on market/industry trends that have a positive impact to the client.

• Leverages internal resources to provide exceptional client service, meets deadlines and keeps stakeholders informed of resolution status. 

• Interfaces with department management and other internal constituents to support actions and initiatives, which improves region-wide client retention.

• Participates in client meetings to support clients’ perception of the value derived from Insperity’s services.  Maintains flexibility in schedule to accommodate clients’ needs.

• Maintains knowledge of a business’s financial operation relating to payroll and accounting for small to mid-size business operations from an owner/payroll contact/on-site supervisor/CPA perspective to make business decisions and give guidance to clients.

• Sets high standards of performance for self and others; assuming responsibility and accountability for successfully completing assignments or tasks in a timely manner; self-imposing standards of excellence rather than having standards imposed. 

• Escalates complex client issues and follows through to resolution, ensuring appropriate communication to all involved parties.  Adjusts effectively while working with different clients who have different structures, processes, requirements or cultures.

• Maintains knowledge in federal, state and local payroll administration laws, regulations and best practices. Supports process and audit efforts to ensure integrity and accountability for Sarbanes-Oxley compliance.

• Provides customer focused interaction ensuring timely response and effective follow-up on client and/or internal requests and/or issues.

• Provides ongoing and timely communication to payroll teammates, payroll supervisor and service teams on the status of the relationship with the client and alerts appropriate internal departments with information pertinent to the maintenance of the client relationship.

• Acts as back-up for other payroll functions as assigned.

SUPERVISORY RESPONSIBILITY

Supervises others: No

OTHER RESPONSIBILITIES

• Assists in the accomplishment of Insperity Company goals.

• Helps other employees to accomplish Insperity Company goals.

• Performs other duties as may be assigned by department supervisor.

• Participates in the Disaster Recovery plan as required.

EDUCATION / EXPERIENCE REQUIREMENTS

• High School Diploma or equivalent is required.  Bachelor’s Degree is preferred.

• One to two years of previous payroll or relevant experience is required.   

LICENSES / CERTIFICATIONS

FPC Certification preferred. 

KNOWLEDGE / SKILLS

• Strong proficiency and experience in payroll administration and practices, and knowledge of federal, state, and local payroll laws and regulations.

• Customer service skills in a team environment.

• Able to effectively interact with multiple internal and external business units.

• Strong time management, organizational and facilitation skills with experience handling multiple task/activities in an efficient and timely manner.

• Exhibits good stewardship of monetary resources.

• Understands various HR disciplines and their role and impact on business as it relates to payroll, benefits, taxation, accounting, employment documentation, employment and general HR practices.

• Communicates tactfully and effectively, verbally and in writing, with all levels of the organization and maintains effective work relations with those encountered in the course of employment.  Able to communicate to a wide audience on the technical applications of payroll as applied to business and accounting as well as with client contacts for change management in practices and processes that do not support compliance with local, state or federal law pertaining to payroll and labor practices.

• Proficiency with Microsoft Office programs and demonstrated ability to learn other application programs as needed.

• Principles, practices and procedures of general business including modern office methods, practices, procedures, and equipment, clerical methods, techniques, and filing systems.

PHYSICAL REQUIREMENTS

Performs light work, exerting up to 20 pounds of force occasionally, or up to 10 pounds of force frequently, or a negligible amount of force constantly to move objects.

TRAVEL REQUIREMENTS

Travels: Yes

If yes, up to 5% of time

What percent of time is this position required to drive a vehicle (other than Company issued) for business purposes?  5%

At Insperity, we celebrate the diversity of our employees and our leadership. Insperity is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.