Program Manager, Resource Navigation (Nonprofit)

Program Manager, Resource Navigation 
Hybrid – Houston, TX | $75,000–$90,000 | Mission-Driven Nonprofit

Connective is seeking a Program Manager, Resource Navigation to support and scale Blue-sky resource connection and navigation efforts. 

 

Connective is seeking a Program Design & Implementation Manager, Resource Navigation to lead the design, implementation, and growth of integrated public benefits, social service, and resource navigation systems that improve service access and strengthen community resilience. This role sits at the intersection of nonprofit programs, government services, and philanthropic investment, driving tech-enabled, community-centered solutions that help individuals and families navigate complex systems in both everyday life and post-disaster contexts.

 

About Connective
Getting assistance is harder than it should be, and the process of asking for help is dehumanizing and stressful. With the mounting risk of climate disasters and increasing economic pressure on low-income communities, social services are struggling to keep up. That’s why we’re here. Connective is a growing, Houston-based technology, design, and collective action nonprofit. Our mission is to transform social services into a more connected, empathetic and accessible system.

We do this by designing and delivering human-centered social service programs, developing
 cutting-edge technology tools for service providers, and leading community-wide change. We
 envision a future where the next crisis is not an emergency; where communities are prepared, adaptable, and equipped with the tools they need when it matters most. Together with our partners, we harness the power of connection to turn barriers into bridges and expand access for all.

 

What You’ll Do

• Plan and deliver co-designed programs. Set objectives, develop project plans, manage timelines and budgets, and escalate risks when needed.
• Manage day-to-day operation of technology-enabled and human-centered service systems that support screening, navigation, data tracking, and referrals to ensure timely access, a strong client experience, and effective service delivery.
• Prioritize the user experience. Prioritize the user experience by ensuring Connective’s technology is intuitive, efficient, and accessible for both clients and the service provider staff supporting them.
• Organize cross-functional work. Coordinate with teammates, manage vendors, and train partner staff to support program delivery.
• Use data for improvement. Analyze qualitative and quantitative data to identify opportunities, test solutions, and refine programs.
• Facilitate change management and co-design. Help partner organizations co-create and adopt new systems and processes through a collective action approach.
• Manage partnerships. Build and strengthen relationships, represent Connective with stakeholders, and recommend growth strategies.
• Lead a community of practice. Lead, convene, and facilitate a community of practice with partner organizations.
• Understand the local service ecosystem. Understand the priorities, capacities, and relationships of the local network of social service organizations to proactively solve problems and remove barriers.
• Develop new initiatives. Identify opportunities, scope projects, define deliverables, and recommend staffing and resource plans to ensure successful execution.

 

Who You Are: 

• Equity Champion: Center the voices of historically marginalized communities and act against systemic barriers.
• User-Centered Designer: Apply (or be eager to learn) design thinking, empathize with those navigating complex systems, and communicate clearly to improve the end-user experience.
• Product-Minded: Translate program requirements into clear technical specifications and work with technical teams to ensure successful implementation.
• Systems Thinker: See the big picture while managing the details that make programs succeed, connecting daily tasks to broader objectives and articulating priorities to stakeholders.
• Data-Informed Problem Solver: Use data and analysis tools to understand issues, make decisions, and present insights that drive action.
• Collaborative Leader: Build trust, facilitate partnerships, align diverse stakeholders toward common goals, and foster open, constructive dialogue.
• Adaptable Doer: Navigate ambiguity, pivot quickly, and deliver results in dynamic environments while keeping partners informed and engaged.

 

Your Experience & Expertise:

• 4+ years in program, project, design management, or strategy roles, including full life cycle management of tech-enabled programs (e.g., CRM systems).
• Proficiency with data analysis tools (e.g., Excel formulas, lookups, PivotTables) and ability to translate program needs into technical requirements.
• Proven success collaborating with senior-level stakeholders across nonprofit, government, and/or philanthropic sectors.
• Experience facilitating inclusive, user-centered processes and driving implementation.
• A plus:
  • Experience in public benefits or other social services resources such as food security, healthcare, education, or economic mobility. 
  • Human-centered design or participatory process facilitation, with practical implementation experience.
  • Familiarity with Houston-area community networks, social service systems, or resilience initiatives.

 

Compensation and Benefits

• Competitive Compensation of $75,000-$90,000, along with annual bonuses, is offered based on your contributions and performance.
• 401(k) Employer Match: Up to 6% match on your contributions.
• Health Insurance, starting on day one: Medical, dental, and vision insurance, Short-term and long-term disability, and life insurance. Option to participate in an HSA or FSA

 

You’ll join a Houston-based, locally hybrid team that values both flexibility and collaboration. While you’ll maintain Houston working hours, you’ll have the opportunity to work from anywhere for up to a week at a time. Additional remote flexibility is offered during the summer and around the winter holiday season. After three years with the company, you’ll be eligible for a permanent “work from anywhere in the U.S.” arrangement, with occasional travel to Houston or other locations as needed.

 

Come as You Are

At Connective, we are committed to building a diverse team that reflects the communities we serve. We value the unique perspectives and experiences you bring and strongly encourage people of color, LGBTQ+ individuals, women, people with disabilities, system-impacted individuals, veterans, and people of all ages to apply. We are proud to be an equal opportunity employer and do not discriminate based on race, color, creed, sex, sexual orientation, gender identity or expression, age, religion, national origin, disability, ancestry, marital status, veteran status, or any other protected status under local, state, or federal law.