Insperity provides the most comprehensive suite of scalable HR solutions available in the marketplace with an optimal blend of premium HR service and technology. With more than 90 locations throughout the U.S., Insperity is currently making a difference for thousands of businesses and communities nationwide.

Behind our success is the unshakeable belief in the value of our people. We value diversity, inclusivity and a sense of belonging. We celebrate work and life events, and we partner with our clients and communities to make great things happen.

We have received recognition numerous times as a top place to work, most recently ranking on Glassdoor’s “Best Places to Work in the U.S. 2024” list, and U.S. News & World Report’s “Best Companies to Work for 2024” list. In addition, we have been recognized for having one of the country’s Top 50 Midsize Early Talent Programs by RippleMatch’s 2024 Campus Forward Awards. There is no better time to be a part of Insperity, and our best work is yet to come. Learn more at Insperity.com.

Why Insperity?

Flexibility: Over 80% of Insperity’s jobs have flexibility. We want your time to have balance, whether it’s spent with coworkers, clients, family or your community.

Career Growth: Insperity provides many ways to grow with the company. We offer continuous learning programs, mentorship opportunities and ongoing training.

Well-Being: Our total rewards package includes generous paid time off, top-tier medical, dental and vision benefits, health & wellness support, paid volunteer hours and much more. We take care of our people so that you can do your best work.

This position is responsible for supporting the Insperity 401(k) Plan Consulting team and clients with the overall service delivery by assisting with daily deliverables and activities.

Responsibilities:

• Develops and maintains relationships with Insperity 401(k) Plan clients through full life cycle of customer from plan initiation to exit.

• Supports a book of clients, ensuring touch calls are made to build long-term relationships and maintains a high level of client satisfaction.

• Handles general client issues and client-specific projects such as plan amendments.

• Answers incoming calls/emails from clients requesting information on their Insperity 401(k) Plan, including general questions about nondiscrimination testing, Form 5500, invoices, and IRS regulations.

• Notifies clients of required nondiscrimination testing and partners with Plan Consultant for more complex client discussions as needed.

• Answers client inquiries on their current plan provisions and potential amendments to their plan.

• Assists with client issues and acts as liaison between other areas of Retirement Services and the company to resolve operational plan inquiries.

• Monitors client termination notices with 401(k) Plan and forwards to their assigned Plan Consultant.

• Assigns new 401(k) clients to Plan Consultants.

• Responds to general client questions with regards to their ownership structure, potential  mergers, acquisitions, and other business transactions/changes.

• Participates in Plan Consulting team projects as assigned and/or client data analysis.

• Escalates complex client issues as needed.

• Manages team mailbox and assists with handling questions and assigns more complex issues to Plan Consultant for further assistance.

• Runs and provides client reports as needed.

• Documents client activities in Insperity’s CRM system.

• Assists with handling mass mailing and/or Eloqua emails notifying clients of updates or testing results include creating CRM activities/task for Plan Consultant.

• Assists in the accomplishment of Insperity Company goals.

• Helps other employees to accomplish Insperity Company goals.

• Performs other duties as may be assigned by department supervisor.

• Participates in the Disaster Recovery plan as required.

Qualifications:

• High School Diploma or equivalent is required.  Bachelor’s Degree is preferred.

• One to two years of retirement benefits and/or 401(k) experience or in a professional environment is preferred.

• Professional designations (e.g., CPC, QPA, QKA, CEBS, CPA, APA) are preferred.

• Understanding of the professional employer organization (PEO) industry and/or MEP/PEP 401(k) plans is preferred.

• Basic understanding of qualified plans, including ERISA, the Internal Revenue Code, and relevant regulations. 

• Effective written and verbal communication skills.

• Effective problem solving/decision-making.

• Customer service experience.

• Ability to manage competing priorities with an attention to detail.

• Proficient use of Microsoft Office programs, and specifically Excel, and demonstrates ability to learn other application programs as needed.

What percent of time is this position required to drive a vehicle (other than Company issued) for business purposes?  5%

This job specification should not be construed to imply that these requirements are the exclusive standards of the position.  Incumbent will follow any other instructions, and perform any other related duties, as may be required by the supervisor.

At Insperity, we celebrate the diversity of our employees and our leadership. Insperity is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.