Senior MyHR Help Specialist

Insperity provides the most comprehensive suite of scalable HR solutions available in the marketplace with an optimal blend of premium HR service and technology. With more than 90 locations throughout the U.S., Insperity is currently making a difference for thousands of businesses and communities nationwide.

Behind our success is the unshakeable belief in the value of our people. We value diversity, inclusivity and a sense of belonging. We celebrate work and life events, and we partner with our clients and communities to make great things happen.

We have received recognition numerous times as a top place to work, most recently ranking on Glassdoor’s “Best Places to Work in the U.S. 2024” list, and U.S. News & World Report’s “Best Companies to Work for 2024” list. In addition, we have been recognized for having one of the country’s Top 50 Midsize Early Talent Programs by RippleMatch’s 2024 Campus Forward Awards. There is no better time to be a part of Insperity, and our best work is yet to come. Learn more at Insperity.com.

Why Insperity?

Flexibility: Over 80% of Insperity’s jobs have flexibility. We want your time to have balance, whether it’s spent with coworkers, clients, family or your community.

Career Growth: Insperity provides many ways to grow with the company. We offer continuous learning programs, mentorship opportunities and ongoing training.

Well-Being: Our total rewards package includes generous paid time off, top-tier medical, dental and vision benefits, health & wellness support, paid volunteer hours and much more. We take care of our people so that you can do your best work.

Senior MyHR Help Specialist

We are currently seeking a Senior MyHR Help Specialist to join our team. This position is responsible for delivering high-quality employee support services while ensuring compliance and operational efficiency. This role focuses on processing and managing HR transactions and employee inquiries, including timekeeping, payroll, leaves of absence, onboarding, offboarding, job changes, and personal data updates.

Responsibilities:

• Provides deep knowledge of employee support services including leaves of absence, timekeeping and payroll.  Serves as first escalation point for Corporate HR Representatives responding to complex inquiries.

• Assists in onboarding and training new team members, sharing knowledge and best practices to foster a collaborative environment

• Responds to requests/inquiries from customers and executes key tasks and activities in accordance with defined procedures and guidelines.

• Ensures delivery of business results by meeting or exceeding all service level agreements and delivering high quality services that meet or exceed customer expectations.

• Escalates complex or HR Counterpart specific cases to internal resources (e.g., Senior Corporate HR Representatives, Subject Matter Experts (SME)’s, Centers of Excellence (COE)’s, Employee Relations Advisors (ERA)’s, HR Business Partners (HRBP)’s, Worksite Operations) for further research and resolution.

• Receives inbound inquiries via multiple channels (e.g., phone, email, case management, chat, etc.), clarifies the request and assists in the resolution.

• Documents all cases in the case management application.

• Partners with HR Counterparts (e.g., Health & Welfare, Corporate Payroll, HR Compliance) to ensure all escalated issues are resolved and service levels met.

• Takes ownership of all assigned tasks, initiatives, and inquiries and ensures that they are resolved/completed efficiently and with a superior level of quality.

• Assists and encourages employees to make effective use of self-service options, empowering them to solve inquiries.

• Executes and manages key HR tasks in Workday such employee data changes, terminations, hires, personnel data updates, etc.

• Ensures I-9s and other worker documents are completed accurately and on time. Maintains compliance with CHR policies and legal standards.

• Works to continuously improve and be adaptable to changes as they occur.

• Contributes positively to a knowledge sharing environment by documenting and sharing all relevant experiences.

• Brings forth and identifies potential areas of improvement where there may be a gap in a defined policy or process.

• Responds to internal and external information/records requests in partnership with Legal department.

• Aspires to and practices the Corporate HR department mission to engage strategically with leaders and employees to serve the company culture, grow the business, and make a difference in our communities. 

• Assists in the accomplishment of Insperity Company goals.

• Helps other employees to accomplish Insperity Company goals.

• Performs other duties as may be assigned by department supervisor.

• Participates in the Disaster Recovery plan as required.

Qualifications:

• High School Diploma or equivalent is required. Bachelor’s Degree in Human Resources or Business Administration is preferred.

• Four to six years of experience in a related role (HR, Benefits, Payroll) is required.

• PHR is preferred.

• Ability to handle sensitive information with confidentiality and professionalism.

• Demonstrated skills in communicating effectively, using tact and discretion and in developing interpersonal relationships and handling conflicts.

• Excellent verbal and written communication skills.

• Excellent interpersonal and customer service skills.

• Excellent organizational skills and attention to detail.

• Strong problem-solving skills.

• Basic understanding of HR policies and practices including FMLA/LOA and Unemployment.

• Proficiency with Word, Outlook, Excel, and familiarity with Workday for case management/knowledge management preferred.

At Insperity, we celebrate the diversity of our employees and our leadership. Insperity is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.