Insperity provides the most comprehensive suite of scalable HR solutions available in the marketplace with an optimal blend of premium HR service and technology. With more than 90 locations throughout the U.S., Insperity is currently making a difference for thousands of businesses and communities nationwide.

Behind our success is the unshakeable belief in the value of our people. We value diversity, inclusivity and a sense of belonging. We celebrate work and life events, and we partner with our clients and communities to make great things happen.

We have received recognition numerous times as a top place to work, most recently ranking on Glassdoor’s “Best Places to Work in the U.S. 2024” list, and U.S. News & World Report’s “Best Companies to Work for 2024” list. In addition, we have been recognized for having one of the country’s Top 50 Midsize Early Talent Programs by RippleMatch’s 2024 Campus Forward Awards. There is no better time to be a part of Insperity, and our best work is yet to come. Learn more at Insperity.com.

Why Insperity?

Flexibility: Over 80% of Insperity’s jobs have flexibility. We want your time to have balance, whether it’s spent with coworkers, clients, family or your community.

Career Growth: Insperity provides many ways to grow with the company. We offer continuous learning programs, mentorship opportunities and ongoing training.

Well-Being: Our total rewards package includes generous paid time off, top-tier medical, dental and vision benefits, health & wellness support, paid volunteer hours and much more. We take care of our people so that you can do your best work.

ESSENTIAL FUNCTIONS

Under limited supervision and much decision-making:

• Manages MidMarket Sales Support processes, ensuring all activities and paperwork are accurate and completed within established time frames and in accordance with established policies.
• Oversees assigned MidMarket Sales Support team with resolving prospect and client complaints to while maintaining appropriate company policies and procedures.
• Maintains professional, positive, and timely communications with prospects and clients, referral, COIs, current clients, and corporate staff.  
• Responds to prospect and client inquiries (phone/email) ensuring they receive timely responses and involves and/or refers issues to internal departments and team members, if needed. Follows up on any issues to confirm resolution.
• Interacts with internal constituents and attends training sessions to stay current on Insperity products and services, sales processes, benefits, data requirements, and guidelines for submission/approvals. 
• Communicates important information, policies, and procedures to MidMarket Sales Support team.
• Maintains a professional office environment and interacts with prospects and clients in a professional manner at all times.
• Works with the Help Desk for any technology issues (computer/phone/printer).  Provides additional support to MidMarket Sales Support team for computer training/assistance with technology programs, as needed.
• Utilizes best judgement to prioritize time-sensitive matters for clients/prospects.
• Handles a variety of sensitive situations and confidential material with appropriate discretion, and problem-solves on own initiative.
• Ensures team establishes and implements effective requirements practices and looks for opportunities for continuous improvement of the process.  Assists with the development of the organization’s requirement policies, procedures, and tools.
• Provides employees with timely, candid, and constructive feedback, endeavors to develop employees to their full potential, recognizes and rewards employees for accomplishments, and prepares and conducts annual performance reviews.
• Develops skill level of the team through demonstrated leadership, mentoring, development, planning, and performance management.
• Attracts and selects future leaders for Insperity.
• Coaches, mentors, and leads employees with a clear line of sight to business strategy.
• Upholds Insperity’s cultural goals and demonstrates the values and mission of Insperity throughout the department and the Company.
• Ensures established performance standards are met.
• Works to improve client experience and satisfaction for both prospective and existing clients.

SUPERVISORY RESPONSIBILITY

Supervises others: Yes

OTHER RESPONSIBILITIES

• Assists in the accomplishment of Insperity Company goals.

• Helps other employees to accomplish Insperity Company goals.
• Performs other duties as may be assigned by department leadership.
• Participates in the Disaster Recovery plan as required.

EDUCATION / EXPERIENCE REQUIREMENTS

• Bachelor’s Degree in Business, Management, or a related field or equivalent work experience is required. 
• Five to seven years of experience in sales administration or a related field is required.
• Knowledge of Insperity sales processes is preferred. Experience interacting directly with clients in a professional manner is required.

LICENSES / CERTIFICATIONS

No licenses or certifications are required.

KNOWLEDGE / SKILLS

• Knowledge of principles, practices, and procedures of a general sales office, business administration, project management, payroll systems, and client bid files.
• Knowledge and understanding of the Professional Employer Organization industry and Insperity’s products and services and the ability to interpret, analyze, organize, and apply company policies, objectives, and operations.
• Ability to design step-by-step processes from general direction or expected results through planning, organizing, assigning, and coordinating multi-faceted projects and organizing workflow under narrow time limitations.
• Proven customer service and problem-solving skills.
• Proficiency with Microsoft Office applications.
• Knowledge of databases commonly used by MidMarket Sales Operations, such as AIMS and Salesforce, with a sound knowledge of system design, development, and effective testing methods.
• Strong attention to detail, analytical, statistical, organizational, and critical thinking skills.
• Ability to communicate professionally and effectively, verbally and in writing, while maintaining effective work relations with those encountered in the course of employment.
• Ability to analyze situations accurately and take effective action, with a sense of urgency directed toward the provision of successful solutions.
• Understanding of methods and techniques used in hiring, selecting, supervising, and training staff.
• Ability to handle conflicts and problems constructively.
• Ability to work independently in the absence of supervision under narrow time limitations.
• Ability to manage multiple tasks and prioritize effectively, to learn and apply new concepts quickly, and to apply “out of the box” thinking to meet new and changing demands from internal constituents and clients.

PHYSICAL REQUIREMENTS

Performs light work with reasonable accommodations, as needed.

TRAVEL REQUIREMENTS

Travels: Yes

If yes, up to 5% of time

What percent of time is this position required to drive a vehicle (other than Company issued) for business purposes?  5%

At Insperity, we celebrate the diversity of our employees and our leadership. Insperity is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.