Unemployment Services Specialist

Insperity provides the most comprehensive suite of scalable HR solutions available in the marketplace with an optimal blend of premium HR service and technology. With more than 90 locations throughout the U.S., Insperity is currently making a difference for thousands of businesses and communities nationwide.

Behind our success is the unshakeable belief in the value of our people. We value diversity, inclusivity and a sense of belonging. We celebrate work and life events, and we partner with our clients and communities to make great things happen.

We have received recognition numerous times as a top place to work, most recently ranking on Glassdoor’s “Best Places to Work in the U.S. 2024” list, and U.S. News & World Report’s “Best Companies to Work for 2024” list. In addition, we have been recognized for having one of the country’s Top 50 Midsize Early Talent Programs by RippleMatch’s 2024 Campus Forward Awards. There is no better time to be a part of Insperity, and our best work is yet to come. Learn more at Insperity.com.

Why Insperity?

Flexibility: Over 80% of Insperity’s jobs have flexibility. We want your time to have balance, whether it’s spent with coworkers, clients, family or your community.

Career Growth: Insperity provides many ways to grow with the company. We offer continuous learning programs, mentorship opportunities and ongoing training.

Well-Being: Our total rewards package includes generous paid time off, top-tier medical, dental and vision benefits, health & wellness support, paid volunteer hours and much more. We take care of our people so that you can do your best work.

SUMMARY

This position is responsible for preparing written responses to unemployment claims and contacting supervisors from client companies for detailed facts. Organizes documents necessary for files. Responds to calls from claims investigators at various state unemployment offices, relaying separation and payroll information. Prepares cases for and represents Insperity at unemployment hearings; serves as primary representative for telephone appeal hearings. 

RESPONSIBILITIES

• Prepares Insperity written responses to unemployment claims based upon a summary of facts compiled from files, personnel records and interviews.
• Prepares cases for and represents Insperity at unemployment claim appeal hearings.  Serves as primary representative for Insperity at telephone appeal hearings. Provides personnel employment information and verification, questions witnesses and claimant to ascertain facts of separation, and presents closing summary statement of employer's position to hearing officer. Prepares client witnesses for hearing appearances. Case preparation for hearings involves document gathering and organization, unemployment law research, defense strategies and witness appearances.
• Maintains frequent telephone contact with management and supervisors from client companies, gathering facts necessary to determine if unemployment claims are protest able and explaining unemployment rules, regulations, decisions and options.
• Provides coaching and guidance to leadership at client companies and internal service providers on all unemployment claim related matters.
• Researches and provides answers to telephone calls from claims investigators from various state unemployment agencies, providing specific separation, payroll information and employer position.
• Organizes and compiles files related to claims, including claim documents, termination reports, counseling statements, data collection sheets, wage statements, supporting documentation and notes from interviews.
• Refers information ascertained during investigations to Legal Department when possible EEOC charges, wrongful discharge, or threatened litigation facts may have been uncovered.
• Refers information from investigations to Human Resources Services for possible guidance in policy making, supervisor training, or employee counseling. Works closely with HR Specialists to ensure coordinated effort to minimize and positively impact unemployment.

QUALIFICATIONS

• High School Diploma or equivalent is required. Bachelor’s Degree is preferred. 
• Two to four years of experience in general business is required. 
• Principles, practices, and procedures of general business including knowledge of unemployment compensation system, filing appropriate unemployment responses, and personnel administration including legal aspects of hiring and firing; and the relationship of the Federal Unemployment Tax Act and the various state acts; knowledge of state and federal unemployment laws, rules and regulations.
• Ability to adapt to changing hearing environment in order to direct or redirect focus of hearing proceedings; negotiation and persuasion skills in adversarial situation.
• Modern office methods, practices, procedures, and equipment; correct English usage, grammar, spelling, punctuation, business letter writing, and arithmetic; organizing and efficiently maintaining files; typing from clear, straight copy at 35 wpm; word processing preferably Microsoft Word.   
• Communicates tactfully and effectively, verbally and in writing, and maintains effective work relations with those encountered in the course of employment, familiar with modern office methods, practices, procedures and equipment, as well as filing systems and business letter writing and competent in correct English usage, grammar, spelling, punctuation, and arithmetic.

At Insperity, we celebrate the diversity of our employees and our leadership. Insperity is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.