Job ID: 18290
Location: KINGWOOD Texas 77339
Insperity provides the most comprehensive suite of scalable HR solutions available in the marketplace with an optimal blend of premium HR service and technology. With more than 90 locations throughout the U.S., Insperity is currently making a difference for thousands of businesses and communities nationwide.
Behind our success is the unshakeable belief in the value of our people. We value diversity, inclusivity and a sense of belonging. We celebrate work and life events, and we partner with our clients and communities to make great things happen.
We have received recognition numerous times as a top place to work, most recently ranking on Glassdoor’s “Best Places to Work in the U.S. 2024” list, and U.S. News & World Report’s “Best Companies to Work for 2024” list. In addition, we have been recognized for having one of the country’s Top 50 Midsize Early Talent Programs by RippleMatch’s 2024 Campus Forward Awards. There is no better time to be a part of Insperity, and our best work is yet to come. Learn more at Insperity.com.
Why Insperity?
Flexibility: Over 80% of Insperity’s jobs have flexibility. We want your time to have balance, whether it’s spent with coworkers, clients, family or your community.
Career Growth: Insperity provides many ways to grow with the company. We offer continuous learning programs, mentorship opportunities and ongoing training.
Well-Being: Our total rewards package includes generous paid time off, top-tier medical, dental and vision benefits, health & wellness support, paid volunteer hours and much more. We take care of our people so that you can do your best work.
We are currently seeking a Director, Traditional Employment Client Onboarding to join our team. This position is responsible for planning, directing and coordinating the activities associated with Traditional Employment Client Onboarding. This position plays an integral role in the transition of new Traditional Employment clients into Insperity that results in client retention, growth and satisfaction.
Directs the team responsible for the assimilation of sales orders and client requests and priming internal CRM.
Identifies, develops and implements process and service improvements that result in the successful transition of new clients, improved client retention, and increased client satisfaction.
Communicates to all stakeholders, including but not limited to, successful transitions, any time constraints, and areas of concern or unmet client needs along with recommended solution(s).
Analyzes current performance data, develops a conceptual idea or vision and then develops systems, processes and plans that are executable, realistic and results-oriented that result in onboarding improvement.
Manages team resources (headcount and monetary expenses) to budget, identifies and fulfills staffing needs, and analyzes and determines projected expense and headcount needs for budgetary process.
Drives performance by creating alignment and accountability. Establishes performance objectives, tracks performance and evaluates progress toward those objectives.
Works with internal constituents to ensure internal processes and solutions positively impact the overall client experience. Leverages internal relationships to address issues, manage escalations and to identify opportunities for process improvement.
Serves as an escalation point to investigate, analyze and recommend solutions for onboarding issues related to new clients.
Manages capacity and utilization of national onboarding resources.
Fosters a client focused, high performance culture. Maintains a work environment that is energized, motivating and encourages employees to focus on continued improvement.
Develops skill level of direct reports and overall team through demonstrated leadership, mentoring, development, planning and performance management.
Partners with sales to define appropriate onboarding strategy to meet client needs and ensures client satisfaction. Performs quality assurance of sales documents for completeness.
Gathers client feedback to drive enhancements for an improved client experience.
Leads the client onboarding team through the onboarding process ensuring established processes and procedures are followed.
Maintains flexibility in schedule to accommodate clients’ needs. Responsibilities:
Qualifications:
Bachelor’s Degree in Business, Accounting, Human Resources, or associated fields is required.
Seven or more years of experience in payroll, operations, customer relationship management, or a related field is required.
At Insperity, we celebrate the diversity of our employees and our leadership. Insperity is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.