Job ID: 18563

Location: Houston Texas

Sales Support Representative – Expos and Advertising


Founded in 1980, the International Facility Management Association (IFMA) is the world’s largest, most widely recognized association for facility management (FM) professionals. With more than 24,000 members in over 130 countries, IFMA is a key contributor to developing international FM standards and works with decision-makers to inform FM-related policy. IFMA provides career resources and continuing education, offers three industry-respected credentials, maintains the largest repository of FM-related content on the web, and hosts year-round global events. With a vision to lead the future of the built environment to make the world a better place, IFMA believes in the benefit of international diversity, inclusion, and social equity and recognizes that sustainability, resilience, and responsible environmental stewardship are paramount. For more information, visit and our LinkedIn, YouTube, Facebook, Threads, Twitter and Flickr pages. Follow IFMA’s Connected FM podcast and blog for expert insights on trending industry topics.


As the Sales Support Representative – Expos and Advertising, you will provide support in lead qualification for external sales efforts aimed at acquiring and retaining customers. This involves assessing leads and prospects across all sales channels and addressing customer inquiries, comments, and requests to enhance sales pipelines and revenue from expos and advertising sales.


To be successful, you should have:

  • 2 years of business-to-business (B2B) sales, customer service, or similar experience.
  • Bachelor’s degree preferred. 
  • Exhibit solid telephone skills, self-motivation, and ability to multitask and pay attention to details while prioritizing tasks and completing them in a team-centric environment.
  • Knowledge of Microsoft Office Suite (Word, Excel, Outlook, PowerPoint, Internet Explorer) and basic understanding and use of standard project management and accounting software systems, databases, and web-based platforms. 
  • Ability to travel domestically up to 10%.


Your responsibilities as the Sales Support Representative – Expos and Advertising will include: 

  • Develops thorough understanding and effectively communicates IFMA’s expos and advertising products.
  • Proficiently utilizes IFMA’s technology (CRM, MYS, ZoomInfo) to manage the sales pipeline.
  • Delivers excellent customer service, meeting departmental communication standards.
  • Initiates engagement with leads to generate qualified opportunities.
  • Follows sales process for effective lead management.
  • Conducts outbound calls to inform leads about expos and advertising opportunities, gathering relevant information.
  • Collaborates with Expos and Advertising Sales Manager to optimize lead generation and qualification.
  • Responds to sales/marketing engagements, providing information and guiding prospects through the sales process.
  • Communicates customer feedback to the sales team.
  • Assists in promoting and selling IFMA’s print and digital advertising products, exhibits, and sponsorships.
  • Assists in payment collection for product sales.
  • Performs other duties as directed by the Expos and Advertising Sales Manager.


Best-in-Class Benefits and Perks:

Our client values our employees’ time and efforts. Our commitment to your success is enhanced by competitive compensation of $24.04-25.48 per hour and an extensive benefits package including:

  • Comprehensive health benefits: medical, dental, and vision insurance
  • Robust retirement planning: 401(k) / retirement plan with employer matching
  • Financial security: Life & disability insurance
  • Flexible financial options: Flexible spending account (FSA) and Health savings account (HSA)
  • Work/Life Balance: Paid time off and holidays, Flexible schedule, and remote work/telecommuting options
  • Workplace perks: Employee assistance program, Professional development assistance, and more!


Plus, we work to maintain the best environment for our employees, where people can learn and grow with the company. We strive to provide a collaborative, creative environment where everyone feels encouraged to contribute to our processes, decisions, planning, and culture.


Ready to take your career to the next level?

Join us in shaping extraordinary brand journeys and making an impact that lasts! 

We are an equal opportunity employer that welcomes and encourages workplace diversity. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.

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